Apologies and #Socialmedia in Crisis Comms PR
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Apologies and #Socialmedia in Crisis Comms PR

ByLaurel Papworth

In my 8 ways to deal with negative criticism in social media course, I outline the 8 ways to deal with trolls on Facebook and bad reviews in social media. You can ignore, educate, lawyer up, fight back, confess, own etc. (see social media chart at bottom of post). Each social media response comes with a positive and a negative possible response (and you’ll often get both). The confession step is fine – apologise away – but make sure you are not digging a bigger hole.

7 Tips for #SocialMedia guidelines and Government

ByLaurel Papworth

Tips on social media guidelines for staff. This article references the Australian Department of Prime Minister and Cabinet secret guidelines requiring staff to report on fellow workers who post anonymously an opinion on a political situation. There is also a rather unclear statement around when you can and cannot critique Government officials. I have not gone into the repercussions – staff will blow up online and no one will know as there were no warning signs, or that contractor organisations and eventually small business will follow these draconian practices. That’s a given. I’ve stuck with Tips 🙂

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