Australia Social Network: Customer Service and The Future

Miss me? I’m still in Singapore, teaching Social Media campaigns and how to build branded microcommunities for the Singapore Government. I’ll be back next week. In the meantime, here’s an interview I did with Choice Magazine on the future of social networking: In the future, we will turn to the internet to get a job,…

Corporate 2.0: McKinsey – How companies can make the most of user-generated content

I just HAD to add this in from despair,inc. You can make de-motivator posters. The McKinsey Quarterly has a report out by Jacques R. Bughin. It extrapolates out behaviour on video sharing sites and looks at how a corporate collaborative media group might work. And you can save the .pdf for future reference! Yes, I…

EVENT: Consumer Congress – ACMA & Communications Alliance

A month or so ago, I spoke at WebJam about how frustrating it was that organisations setting the agenda for social networks are industry-based (e.g. media and advertising) and that very few are protecting everyday users/members. Add to that, none of these industry groups really provide an online community for their members (industry or otherwise)…

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