Apr 242009
 

Managing staff who participate in social networks.

This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government, Corporates, Not for Profits  are handling the fact that their staff are members of social networks too.

I once had to step in to calm down a forum that was off the charts with negativity and general unpleasant comments. To be even heard, I started to IP and MAC address ban anyone who posted under secondary IDs for the purpose of trolling (making up a temporary persona who’s only purpose is to create negative comments). I shouldn’t have been surprised – victim number one was the entire Customer Service department. Yep, they had been using their CSR PCs to create secondary accounts to attack members – customers – who were criticising them on their official, primary, Customer Service profiles. No-one got reinstated until we had “the talk”. Kinda cool that companies are now posting internal policies publicly. Not surprising – it goes a long way to protect the company from fallout if/when staff do ignore the social media guidelines in place.

Anyway, you could just read ONE – IBM’s (love the “don’t forget your day job”) OR you can read all these: (download PR Crisis Comms social media courseware)

Behavioural and Etiquette Guidelines for Organisation

It’s worth looking at the US Airforce one seperately, if just for the pictures alone.

enemy-blogsEnemy Media? ^.^
airforce-guidelines-policyI thought I blogged this chart before? Drat the internal search

AUSTRALIAN

Other lists: Christyweb, Beth Kantor, LGEO Research,

It’s worth, while working your way through these links not to just look at the usual topics

Topics covered in Social Media Policies

  • defamation, anti competitor, inaccuracies, disclosure, proprietary information, company secrets and IP, wasting time, inappropriate behaviour, rudeness, revealing personal information and so on
  • Look for the unusual
    eMail Forwards
    Jokes, urban legends and get-rich email forwards are the oldest form of Internet-based social media. When it comes to company email, we ask that you think twice before hitting send and be judicious with the number of items you forward. And, if you’re unsure whether the Prince of Nairobi really is being truthful about a promised fortune, a quick stop by Snopes.com might be in order. (Gretemangroup)

also look at

Fundamentals of Social Media Policies

  • is the policy collaborative – telling staff what they can and can’t do in their own time might require some discussion?
  • Is the policy positive teaching engagement in a satisfying way between staff and customers or is it negative with a bunch of Thou Shalt Not Post Pictures on Facebook During Your LunchBreak? Tone IS important – is it fun to read, informative and everyday speech? Do you engage with your staff as you would with customers on a blog – authentic personal respectful voice?
  • Is it truly public and does it serve the staff or the company. For example, if I trashtalk Widget company, a community member might point out I am a competitor and then send me to my own companies public guidelines. Yes, that does happen.
  • Does the policy extend to contractors? Pilots who fly the senior people around, can’t trashtalk them on the pilots forum. The advertising agency can’t post up a viral video of how their ex customer is a dick because they didn’t get their pitch? (both have happened, I have the screenshots, heh)>
  • Are the guidelines, now public, under creative commons so other companies can use them and help provide a fully informed educated ecosystem community?
  • Look at all the different names for basically one document? o.O Email Policies becomes Social Media Policies, no?
  • Check out how different industries – tech, education, military, government, art, public affairs – are prioritizing their guidelines. What is included, what is top of the list, how does it change?

That should keep you busy for a while…

The reason why I have the full link here, is because I print it up and hand it out with courseware in the Social Media Policies For Your Organisation workshops that I run If you want to do the same, please attribute me ‘n the other aggregators. Thanks :)

There’s not quite 40 Guidelines here. I guessed 40 cos I know that some of you will have others. I’m particularly looking for Australian social media guidelines for staff.

  292 Responses to “Enterprise: List of 40 Social Media Staff Guidelines”

  1. What a fantastic resource many thanks for putting this together. I am keeping my eyes peeled for any social media guidelines by a bank or financial organisation, I will send them on if I find any.

  2. It’s great having all this SM policy information in one place – thanks for this very valuable resource.

  3. An excellent resource – I’ve only scanned a few of the policies, but the rest are a definate read this weekend.

    This is becoming a bigger and bigger problem in Australia, and not in a way that companies expect.

    Consider: you work for a company that has a blogging / twitter policy of THOU SHALT NOT – at all. How is this enforcable ? Is it enforcable at all ?

    Yes and no – your company / department can (as my former employer did) block access to Facebook, Gmail, Twitter, MySpace – the list is long but distinguished. We had NO ACCESS to anything, and this was their right to do. They can block anything on their network, and no-one is saying they can’t. Yes, they provided two machines in the staff lunchroom for “unmonitored” internet access, not connected to the corporate network, but blocked sites on those machines as well.

    But that power does not extend to any twittering / blogging I do in my own time on my own machine at my own premesis (or anywhere else – I love Maccas free Wifi !!). Please note we aren’t talking about publishing corporate secrets, etc. If I were to work for, say, Telstra (which would make me incredibly desperate) and I were to critisise their broadband prices in my blog, there’s very little they could do about it – legally or otherwise.

    Jon Biddell’s last blog post..Is Customer Service dead in Australia ?

    • Also the increasing uptake of mobile microblogging, Policy will be more and more reliant on the bottom-up integrity of the employees, rather than top-down draconian levels of control.

      Maybe I’m over optimistic, but I think a little perceived freedom does wonders for employee morale.

  4. This is an excellent list. Thanks for putting this together.

  5. Absolutely fantastic resource! Already getting so much out of it. Thanks for compiling!

    Tiffany’s last blog post..What Defines You

  6. great collection.. inspiring.

    a_usman’s last blog post..Fonts and Font Size

  7. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy 2:37pm | via Delicious Share and [...]

  8. great resource

    I wonder how you ensure that the whole org embraces social media successfully. I know of org that have policy but it interfers with best practices

  9. Lovely, thank you. Helpful to review the differences in how social media is actually embraced and the outcome.

  10. Fantastic aggregation of policy of links and analysis. Thank you for this very useful post.

    Beth Kanter’s last blog post..Washington Post Piece on Facebook Causes Prompts More Dissing and Some Brilliant Reflections

  11. Thanks for pulling all these resources together in one place – really useful.

    The contrasting approaches of different countries/corporations makes for particularly interesting reading.

    Emily Cagle’s last blog post..Celebrate business excellence, innovation and success

  12. [...] Enterprise: List of 40 Social Media Staff Guidelines Good reference for talking to corps about guidelines and best practices. (tags: socialmedia strategy communities socialnetworking blogs enterprise2.0) No TweetBacks yet. (Be the first to Tweet this post)SHARETHIS.addEntry({ title: “links for 2009-04-25″, url: “http://www.wowfeed.com/2009/04/26/links-for-2009-04-25/” }); [...]

  13. Great collection! I attended a seminar on Friday and some of the speakers brought up the corporate guidelines issue.

    I’m from Finland and must say that a lot of Finnish companies are just taking baby steps and most are still in denial regarding use of social media.

    We’ve had some companies ban the use of facebook during company time (what time isn’t company time now a days!) while others encourage it.

    Finns typically keep to themselves, so we haven’t yet become a widely blogging nation.

    At present the challenge is in getting companies to look at social media seriously and understand the potential benefits. When ever speaking about social media, I seem to get the risk and threat oriented feedback. Maybe examples of guidelines will cut some of this resistance.

    Mervi Jansson’s last blog post..home

  14. [...] ratoksi blogeja lukiessani löysin helmen. Laurel Papworth on blogissaan listannut yritysten sosiaalisen median käytön ohjeistuksia. Listalta löytyy esim. [...]

  15. Thanks for this! I am developing a generic social networking policy for association staff that will encourage the use of social networking as a community-building tool, but develop responsible guidelines for staff. This resource is great background!

  16. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy Managing staff who participate in social networks. This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government, Corporates, Not for Profits are handling the fact that their staff are members of social networks too. (tags: socialmedia guidelines socialnetworking enterprise2.0 communication) [...]

  17. Thanks SilkCharm.

    I’ve been trying to create rules for Social Media engagement and this is a great resource.

    These are the rules I’ve come up with so far.

    Social Media Campaign Goals for Small Business:

    1. Have people engage in positive conversations about XYZ Company
    * In Social Networks, Forums, Twitter and Blogs
    2. Provide useful information
    * Teach people about the benefits of your products/services
    * Give people useful tips to deal with problems
    3. Create friendships and communities
    * Develop circles and connections in the online community
    * Have friends on Facebook
    4. Listen to customer feedback
    * Track both positive and negative feedback
    5. Become a trusted source!
    * You want to create so much trust that people in forums ask for your advice

    Rules of Engagement:

    1. Transparency
    * Never post as a ‘customer’
    * If someone asks who you are, tell them you are an XYZ Company Employee
    2. Never fight, provoke, flame or offend
    * Do not respond to criticism of the company unless specifically asked; even then, send the Marketing Manager an email first so you can respond appropriately
    * Do not enter controversial topics
    3. Inform – do not promote
    * You should never say “try our product’
    * You can suggest your types of products as long as you provide information. If someone says they have problems, don’t suggest your Brand Name Product, but give information about the products like yours– they will find your Brand Name when they search for what you told them to search for. You should also give tips that will help with their problem even if it doesn’t require buying a product.
    4. Don’t insert links in forum posts – allow the signature to act as a link
    5. Don’t respond to post more than 3 months old (use your judgment)
    6. Don’t answer a question that has already been answered unless you can honestly add something useful
    7. If you are posting as yourself or your own web personality, do it from home

  18. Thank you so much for this valuable information. I am currently working on two social media policies–one for our agency as a whole and one for a client. I have been searching for this type of information.

    This post has given me a lot of guidelines and I appreciate your time and effort.

  19. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy – This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. [...]

  20. Laurel:

    Great list – I am putting together a primer on SM for select clients right now and your list will be in there. (I’ll point them here.)

    Thanks – TO’B

    Tom O’Brien’s last blog post..Baking a social media cake

  21. [...] interessa approfondire? Qui una lunga lista di link. Categories : Impresa e social [...]

  22. Thanks for the resources – great collection. We have started to collect examples of policy and other resources in the government space on govloop. http://www.govloop.com/profiles/blogs/federal-agency-social-media

    I also added a link to your page.

  23. The Daily Link Goose #1…

    01.05.2009 – 10:03am
    10 most fascinating natural phenomena – Everybody who loves nature should visit this link (via @first)
    Windows 7 release – The new version of Microsofts Windows will be released probaply at 23th of October 2009
    Maddescent iPho…

  24. Great resource. Thank you!

  25. [...] http://laurelpapworth.com/enterprise-list-of-40-social-media-staff-guidelines/ No TweetBacks yet. (Be the first to Tweet this post) Ähnliche Beiträge:IBM Social Computing GuidelinesAmnesty und der Impact von Social MediaThe Impact of Corporate Culture on Social Media (IBM’s Case Study) « Adam Christensenlinks for 2009-01-18 Share and Enjoy: Diese Icons verlinken auf Bookmark Dienste bei denen Nutzer neue Inhalte finden und mit anderen teilen können. [...]

  26. [...] found a great site that aggregates various institutions’ social media guidelines. Author: JBH Categories: [...]

  27. [...] Behavior Guidelines: Unblocking Social Media at the Firewall Posted by Laurel Papworth in Corporate, Enterprise 2.0, Featured, Online Communities, public relations, social networks on 04 6th, 2009 | 2 responses // For Public Relations who are concerned about Crisis Communication in Social Networks and are responsible for Social Media Training across the organisation. (40 Social Media Staff Guidelines here) [...]

  28. “Enemy Media? ^.^”

    You doubt it exists?

    • I seem to have lost the feed to Osama’s Flickr photostream. Of course it exists. :) Just intriguing that we don’t often think about discoverable material from the bad guys.

  29. Fantastic resource. This is going into my staff training collection.

  30. [...] link for visiting the BFWire:  Laurel Papworth’s terrific roundup of social media policies available online. Share and [...]

  31. [...] Posted by Laurel Papworth in Online Communities, Rules of Engagement, blogs, public relations, social media, social networks on 04 24th, 2009 http://laurelpapworth.com/enterprise-list-of-40-social-media-staff-guidelines [...]

  32. [...] a different slant from the 40 Social Media Guidelines for Staff, here are Mosman Council laying out their guidelines for following @mosmancouncil on Twitter:  [...]

  33. Excellent Post Laurel! This is a valuable resource for every business as every business needs to know about this stuff.

    Jodie Miners’s last blog post..A Shared Calendar of Microsoft User Groups

  34. [...] you can see, there’s a lot to think about. Laurel Papworth has put together a great list of social media and public guidelines from corporations around the globe if you need somewhere to [...]

  35. [...] friends online that they have a hangover? The American Military have an interesting approach!  Social Media Staff Guidelines and and unblocking social media at the corporate [...]

  36. Great post, Laurel!

  37. This is the very best library of links Ive ever seen! Thanks for sharing it!

    If I may suggest one more resource about behavior on web and in any kind of networks and communities – http://www.themoderatorcommunity.com/ :)

    Miss Cybernaut’s last blog post..Ko je sledeći na Inbound Marketing Univerzitetu?

  38. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy – “This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on.” [...]

  39. [...] A great resource list with corporate examples from a wide range of companies. [...]

  40. What an awesome post! Thanks for sharing.

  41. [...] An interesting list of 40 social media staff guidelines [...]

  42. [...] do – control of our personal brand is gone!”. I thought the Secret Service had follow up training for family? Or I have just read too much John le [...]

  43. [...] use of social media. It’s a smart move, given that  Laurel Papworth put together a comprehensive list of resources around setting social media guidelines for [...]

  44. very good description of the interface between social media and mass media

  45. [...] Anyway, staff are on social networking sites, talking it up, whether you know about it or not. See 40+ Social Media Enterprise Guidelines for Staff. AKPC_IDS += "2623,";Popularity: unranked [?] Bookmark [...]

  46. [...] Schritt gehen zunehmend mehr Unternehmen. In jüngster Zeit waren es Bayer und SAP. Deren Social Media Guidelines thematisieren im [...]

  47. [...] Enterprise: List of 40 Social Media Staff Guidelines – Managing staff who participate in social networks. This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government, Corporates, Not for Profits are handling the fact that their staff are members of social networks too. [...]

  48. [...] Enterprise: List of 40 Social Media Staff Guidelines by Laurel Papworth [...]

  49. [...] Policies spelled out online for reference as a starting point for managing the associated risks.  Enterprise: List of 40 Social Media Staff Guidelines by Laurel Papworth has an extensive [...]

  50. [...] for social media A useful collection of links to guidelines for the use of social networking media and [...]

  51. [...] of guidelines for employees in organizations around the world on how to use new social media sites; Managing staff who participate in social networks. Most corporate guidelines for using social media can be summarised [...]

  52. [...] Papworth did a massive rundown of guidelines if you want more.  Thanks to Euan Semple for pointing me to these. Lastly – this flowchart from [...]

  53. [...] An excellent overview of existing social media staff guidelines Share and Enjoy: [...]

  54. [...] Shared Enterprise: List of 40 Social Media Staff Guidelines [...]

  55. [...] those considering social media and Twitter policies for their staff and company, take a look at the vast collection of example guidelines collated by Laurel Papworth, an Australian online communities consultant. Of particular note, is [...]

  56. [...] is een voorloper op dit gebied. Voor de liefhebbers, hier vind je een lijst met verwijzingen naar 40 sociale media richtlijnen. Ken je Nederlandse voorbeelden laat het dan even [...]

  57. Thanks for the list, You can also add http://Ioch.org (Valid PR 4) social networking site that share & deliver News & enable user to publish & share their articles with other users.

  58. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy (tags: socialmedia s policies guidelines socialnetworking socialmediapolicy) [...]

  59. [...] companies will mimic the social media policies of industry leaders (You can view a list of social media policies here ), so that they have a framework to work with.  Every company should have a policy and most will [...]

  60. [...] See also a post on this topic by Dan Schawbel on the PR 2.0 blog, and a neat post by Laurel Papworth, an Australia social media strategist, with lots of examples and links to social media policies [...]

  61. Good list & post Laurel.

    You might also find this list of about 80 social media governance policies relevant, and you can filter the list by industry type.

    http://socialmediagovernance.com/policies.php

  62. Very very good list of social networking sites. Probably the best so far i have seen on the internet.
    Thank you so much

  63. [...] might want to read through Social Media Staff Guidelines when considering your staff social media training. I also run courses on blogging policies and [...]

  64. [...] companies will mimic the social media policies of industry leaders (You can view a list of social media policies here ), so that they have a framework to work with.  Every company should have a policy and most will [...]

  65. Accelerated social media networking always invites pro and con. Over all social media for networking is changing the world for the better, for all kinds of reasons. Great posting. I really like it!

  66. [...] This list also includes policies called; Staff blogging policies, enterprise social network guidelin… – %extended% [...]

  67. [...] Molto spesso le policy in essere e relative al codice di condotta o all’uso degli strumenti IT possono essere riutilizzate ed estese in modo da coprire anche i social media (per esempio considerando anche l’external blogging da parte dei dipendenti dove previsto). Piuttosto che scrivere pagine e pagine di documenti con intento legale, non bisogna scordare come le linee guida dovrebbero anche motivare i dipendenti, coinvolgerli emotivamente, guidarli in un uso appropriato ed utile degli strumenti. Qui potete trovate una lista lunghissima di esempi. [...]

  68. [...] addition, Laurelpapworth.com provides a fairly comprehensive list of Behavioral and Etiquette guidelines and the fundamentals of [...]

  69. [...] networking also apply in virtual worlds. If you need some help in establishing those then here are 40 examples that you can draw upon for inspiration. There are a few issues that are virtual world specific that require special attention, [...]

  70. What volunteers looks from the Organizations:

    Organizations particularly not for profit should have some rules and regulations for registering and providing volunteers for social work.

    Try what we say in this article.

  71. [...] List of 40 Social Media Staff Guidelines (from blog of Laurel Papworth) [...]

  72. Here is a link to the Social media staff guidelines for the International Federation of Red Cross and Red Crescent Societies:

    http://sm4good.com/2009/11/04/social-media-staff-guidelines-international-red-cross-red-crescent-ifrc/
    .-= Timo Luege´s last blog ..Pakistan Red Crescent responds as escalating violence hits major cities =-.

  73. [...] Enterprise: List of 40 Social Media Staff Guidelines [...]

  74. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Online Community Strategy (tags: governance blogging socialmedia enterprise20 community organisations guidelines staff) [...]

  75. Thanks for the list, you can also add the following social bookmarking site that is focused on UK/EU news.
    http://ukmediaroom.com

  76. Thanks for providing a good information.

  77. [...] private and community sectors have developed guidance about social media and online engagement (http://laurelpapworth.com/enterprise-list-of-40-social-media-staff-guidelines/or http://socialmediagovernance.com/policies.php.) And there are guidelines already in place from [...]

  78. Thank you very much for all the great SM policy info on one site. Greatings from Copenhagen.

  79. Awesome post .. thanks for enhancing my knowledge …

  80. [...] Understand that adopting new media is a significant shift in how you handle your business. Communicate the importance of your entrance into this space to your employees. Depending on the size of your organization, you may want to consider implementing social media guidelines for your employees. You can reference a good list of example company guidelines here. [...]

  81. Thanks for this, just what I’m looking for, making social media guidelines for my own organization.

  82. [...] Social Media Guidelines (inkl. Beispiele) siehe auch 100 Social Media Guidelines (digitalpublic.de) Enterprise: List of 40 Social Media Staff Guidelines (Laurel Papworth) Gefahrenherd Mitarbeiter – der Sinn von Social Media Guidelines (ethority.de) 10 Must-Haves for [...]

  83. Laurel:

    This is an excellent piece of writing. Great effort deserves worthy praise…and additional “pass along.” To that end, I have included a link to your terrific article at my new web site. I hope others will benefit from your shared knowledge on responsible social media involvement, as much as I have. Keep up the good work. Thank you.

    Marc

  84. [...] numbers of corporate social media guidelines out there on the Internet to take a look at – Laurel Papworth has put together an awesome list of these on her blog – but (trying to keep this simple) here are a relatively simple set of social media [...]

  85. [...] 40 Social Media Staff Guidelines (from blog by Laurel Papworth) [...]

  86. [...] 5.  Understand that adopting new media is a significant shift in how you handle your business. Communicate the importance of your entrance into this space to your employees. Depending on the size of your organization, you may want to consider implementing a set of social media guidelines/policies. You can reference a good list of example company guidelineshere. [...]

  87. Great posting… his is going into my staff training collection.

  88. [...] Enterprise: List of 40 Social Media Staff Guidelines [...]

  89. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth (tags: bestpractices socialnetworking web2.0 list) [...]

  90. Hi,

    thanks for the post. I’m helping to craft a social media engagement policy for journalists at the news organisation I work at and I’m hoping to get some feedback on a draft that we’ve been working on for some time. Unfortunately, I’m afraid I have to keep this anonymous, as it is still a draft and we are still in the process of gathering feedback to fine-tune it.

    Here it is. Looking forward to hearing your thoughts… Thanks!
    ———————————————————————————
    Company policy for personal use of social media
    Note: The use of social media for professional purposes will be addressed in a separate policy to be announced.

    The following is the Company’s policy on the personal use of social media by staff. This covers staff’s personal web-pages and blogs, online forum postings, and all personal activities on social media platforms such as Facebook, Twitter, Yaari, Plaxo, Linked-In, Yammer and others including the company chatline.

    1. Staff must make every effort to distinguish between their personal and professional use of social media. Where staff employ social media as part of their work, this should be done with the full knowledge of their supervisors. (Guidelines on work-related use of social media, where applicable, will be established separately by individual divisions.)

    2. Staff’s personal social media activities should not be carried out during office hours.

    3. Where staff intend to derive revenue from their personal websites or blogs, they should seek prior approval from the Company. Staff should also not promote any particular product or service in return for a benefit. (Note: This does not affect the sale of personal items online or on the company chatline.).

    4. Staff are expected to exercise good judgment in their personal social media activities. Staff, especially those who are recognised by the public,must ensure that their personal social media activities do not reflect unfavourably on the Company.

    5. Staff must make it clear in their personal social media contributions that they are not speaking on behalf of the Company. Personal web-pages and blogs should have clear disclaimers that the views expressed are theirs alone and not the Company’s.

    6. Information published on any social media platforms by staff must comply with the Company’s confidentiality and disclosure policies. In particular, information communicated to staff in confidence should not be disclosed on any social media platform without express approval from the Company. Audio-video or photographic recordings of staff events should also not be posted on social media platforms unless expressly approved by the Company.

    7. On no account should any potential news-breaks or unpublished news information, including unpublished versions of stories, be published on any social media platform. Nor should any of the Company’s proprietary works be used or reproduced without the Company’s express permission.

    8. Personal social media contributions by staff must not make any reference to Company-related matters or work-related issues concerning their colleagues or their supervisors. Staff should also not make comments that jeopardise the Company’s dealings with newsmakers, customers, business partners, competitors and regulators.

    9. Staff should bear in mind that all of the country’s laws also apply to social media. They must therefore respect all laws and in particular avoid infringing any rights in relation to intellectual property, defamation and privacy. Staff must also respect religious, ethnic and other sensitivities.

    The omission of explicit reference to any specific media platform does not limit the extent of the application of this policy. Where no policy or guidelines exist, employees should use their judgment and take the most prudent course. Where they are uncertain, they should consult their supervisor or Head of Department.

  91. A couple of points – I understand that you won’t be able to change much, but still, they need to be said.
    I think that “do not, do not, do not” policies are not conducive to team building or company loyalty. You could rework some of them to be “equal” e.g.
    2. Staff’s personal social media activities should not be carried out during office hours. In return, the company will not request that staff respond to business issues during family time this includes SMS and emails on weekends and out of hours. OR A small amount of time can be used each day for Facebook (10mins) in return for the occasional SMS or email during private time.
    Are there laws about moonlighting? I guess that is what number 3 is…
    4. ALL staff are now a Brand of One. It’s not the CEO you have to worry about, it’s the intern.
    5. That’s tough when they are chatting with their mum on Facebook “Hi mum, this next comment has nothing to do with my employer”. (sniggers)

    Point 1 is impossible to achieve. It doesn’t even work in real life “How are you, how’s the wife, have you thought about our business offer?”.

    To be honest, I like some of the social media guidelines in the post, that are more friendly and human-aware. But I guess Legal have already vetted this one? I’m not a lawyer so don’t how it sits legally…
    Gosh, was I too hard? :(

    • Caveat: my comments are predicated on this being an Australian company. Companies elsewhere including Asia have different corporate culture so you would need to take that into account….

  92. What do you do if you have sales staff leveraging on social media as a platform to sell? Do we need separate policy for that?

  93. Wow thanks! Great resource, I’m actually using some of the resources listed here for our own organisation. It’s always hard to decide what is acceptable for our organisation, as we do a lot of seo work for clients through social media networks, and our staff need access to social media networks, but following guidelines.

  94. [...] lesenswerte Beiträge und Unternehmensrichtlinien: [pdf] BVDW – Social Media Richtlinien 40 Social Media Guidelines (Beispiele) [...]

  95. [...] not all organisations are so blinkered. Here is a helpful list of social media policies from a variety of companies. You might also find the book Naked Conversations by Scoble and Israel [...]

  96. As an IT consultant I am fully aware that IT management is struggling with whether social media is productive or obstructive for companies and their employees. Software is being developed and policy and restrictions are being decided everyday by IT managers. The security of company networks are at stake but the potential for innovation using social media is a large enough carrot for the discussion of how to properly utilize the medium continues. Palo Alto networks came up with an webinar, http://bit.ly/cR80Al, that should be interesting exploring the issues surrounding social media in the workplace. It is important to not only understand the immediate benefits of doing business how one lives, but the threat it presents to a company’s greater ROI and productivity when it comes to the server’s safety and security.

  97. Laurel:

    My hat goes off to you after reading this excellent post, which I just retweeted to my followers. Kudos to you for all the research and gathering you had to perform in order to create such a comprehensive toolbox filled above the rim with more than enough links to social media policy information. This one is a definite keeper. It’s already in my Delicious folder, because it is absolutely Delicious. Thank you on behalf of many for doing the work to make the job of others much easier.

    Regards,
    Marc LeVine
    Director of Social Media
    RiaEnjolie, Inc.

  98. Hi Laurel

    Thank you for an excellent source of information on social media policies. I think you are spot on with your approach in terms of application, though as a law firm we tend to advise and assist with the risk management aspect of social media (both for employees and employers), as we do with other employment policies. For example, in Australia it is essential that you inform your employees if you are going to monitor them.

    One aspect of social media policies that is vastly under covered is the training; there is little point in having a social media policy in place without ensuring that the whole organisation is accross it. This from both ensuring a unified approach and a risk management perspective. Training also presents a great opportunity for collaboration and communication within an organisation.

    We have developed a sample social media policy that can be downloaded from our website http://www.blandslaw.com.au/checklist_ssmp.html which companies can reference. This sample social media policy is Australia centric as it references relevant Australian legislation (please don’t collapse in a heap) but it could easily be modified for international use. As it is developed by a law firm you may find the language a bit heavy handed (!) but we have attempted to ensure that it is in keeping with the spirit of social media – quite a challenge for lawyers.

    We hope the availability of this, as well as other, sample policies will encourage companies to become more involved in social media and less concerned about the percieved risks and more focussed on the potential benefits.

    Regards
    Vivienne

  99. [...] employees have a good understanding on how social media works generally and you provide very clear guidelines on your company policy, you immediately mitigate many of the potential pitfalls of social [...]

  100. [...] understanding to ensure the culture of the community and the company represented is maintained. Laurel Papworth assembled 40 Social Media Staff Guidelines last year and you’ll find some valuable content [...]

  101. Great to see such a well summarized posting. I think it is time companies rethink their staff social networking activities. Harnessed correctly much insight and value might become available to the organisations supporting and encouraging a team to communicate.

  102. [...] Laurel Papworth’s List of 40 Social Media Staff Guidelines. One of the classic compilations. Plenty of food for thought here. [...]

  103. [...] Enterprise: List of 40 Social Media Staff Guidelines [...]

  104. great stuff
    nice of you to put these things together, and you have a pretty neat illustrations

  105. very comprehensive. I have been looking for a similar model before with a comprehensive explanation and this is definitely it is. kudos to you for sharing this!

  106. My god thats one huge list. I wonder how much time did it take for you to make it :)

  107. Very Nice…

    Great collection of useful resource list of Social media optimization and blogging guidelines. No doubt, social media optimization is a great way to introduce your new product or brand in the market.

    Thank you for posting this useful list and keep it up!

    Best regards

  108. [...] Laurel Papworth lists 40 different social media staff guidelines. [...]

  109. [...] društvenih medija nekih od najvećih svetskih kompanija: Social Media Governance & Social Media Stuff Guidelines. Kao što možete primetiti, niste vi ni prvi  ni poslednji koji se “upuštaju u avanturu [...]

  110. [...] it and staff will be held responsible for their actions. As mentioned by Laurel Papworth on her blog, she provides a list of 40 social media staff guidelines, to help staff not make the [...]

  111. [...] use of social media as a selling tool and showcasing success stories. Take a look at this list of behavioral and etiquette guidelines for organizations for ideas on how your company may effectively tackle this important [...]

  112. Hi Laurel,
    Great list – thanks for going to the effort of sifting through a lot of material to put this list together.

    The ABC has a great, commonsense policy on use of social media that is encouraging rather than restrictive. It’s been in place for nearly a year and has worked very well to date.

    http://www.abc.net.au/corp/pubs/documents/useOfSocialMedia.pdf

    It’d be great to see this added to your Australian list if you’re updating at some stage.

    Cheers

  113. I think a bit of common sense goes along way with these type of policies. I do not know any employee that has ever read their handbooks – until they are being used against them.

  114. Thank you very much for sharing important guidelines.

  115. Thanks for sharing , It is really very Informative and knowledge able.

  116. Really very nice… thanks for sharing!!!

  117. [...] and relax. Laurel Papworth blogged about several big American brands like IBM and Yahoo and their social media guidelines for staff. But any marketer (i.e. social media manager) will know that one size does not fit all! I worked [...]

  118. [...] Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth | @SilkCharm. Esta entrada foi publicada em Sem categoria. ligação permanente. ← Empresas: Comunicar através da infografia GostoBe the first to like this post. [...]

  119. [...] Both Deloitte & Department of Justice have their own social media policies which clearly outline acceptable use, and provide guidance on how and where to use online collaboration tools. DOJ’s policy is also supported by more informal guidelines, minus the policy jargon.  For help with your social media policy, check out Laurel Papworth’s excellent resource here. [...]

  120. Great resources. Thanks for taking the time to find them all.

  121. Excellent Blog Post, Thank you!

  122. [...] use of social media as a selling tool and showcasing success stories. Take a look at this list of behavioral and etiquette guidelines for organizations for ideas on how your company may effectively tackle this important [...]

  123. [...] you need even more inspiration, then check out this post from Laurel Papworth, linking to loads of different examples of enterprise level social media policies. Thanks to Steve [...]

  124. Personally I feel that if you trust you Staff and they are engaged in their work (that is, there is enough of it and they enjoy it!), then a social media policy isn’t required

  125. Thank you for this important content

  126. I like your weblog. Really helpful and very motivational. Thanks a lot. This will assist me a lot.

  127. This is a very helpful post; I hope this really helps me to complete my project.

  128. [...] Laurel Papworth tiene una publicación en línea donde enlista las 40 directrices para las empresas que tienen presencia en redes sociales. [...]

  129. : What do you think about "#SocialMedia Staff #Guidelines"…? What is a healthy approach? http://ow.ly/4709A

  130. thanks for the detailed overview. Very thought provoking

  131. It’s definitely important to have internal procedures and policies in place in regards to utilizing social media at work. A lot of times it can get out of hand if there aren’t any solid policies in place.

  132. [...] the above policy is not quite what your own company needs, have a look at this list of social media policies from a huge range of types of organisation, from non-profits through to large corporates. Or indeed [...]

  133. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm – http://j.mp/hLQPpB #infographic

  134. Hey @LMT74 check out RT @SilkCharm: List of 40 Social Media Staff Guidelines http://bit.ly/f8e1vK

  135. awesome info man,I have included this link to my new website,as its quite remarkable.I hope people coming on my website gets info from this page and nice to see fanpage climbing up more than 1000
    great work.keep on the the good deed
    thanks
    jenny

  136. Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy http://bit.ly/1pe1YJ

  137. [...] Enterprise: A List of 40 Social media Staff Guidelines (Laurel Papworth) [...]

  138. I’m always amazed how many organisations don’t have acceptable use policies in place, and then start complaining about employees using Facebook. Great resource thank you very much

  139. RT @SilkCharm Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Netwo.. http://bit.ly/1pe1YJ

  140. RT @TopsyRT: Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://bit.ly/f8e1vK

  141. Social Media can provide these policies that can satisfy the customer needs.Social Media is fulfill all the resources that include in these list.So it’s really awesome blog.

  142. Excellent resource, thanks for taking the time.

  143. @annesmart Great to meet you today. Here's the link I promised to all those social medial guidelines by @SilkCharm: http://bit.ly/jNxLVR

  144. [...] Laurel Papworth’s list of social media guidelines and policies. This includes Australian social media policies, but was written two years ago so make sure you read the comments too. She also includes some things to think about when creating your own. [...]

  145. [...] ways of presenting these documents as there are corporate cultures. Laurel Papworth presented a digest of 40 examples on her blog and you will access hundreds more on the excellent social media governance [...]

  146. I like your website and all the great content on it.Keep up the good work, you have a great site.

  147. The Jewish tradition of sitting shiva that continues for the first seven days can be very exhausting both physically and emotionally for the mourners. This is true especially for the Shiva captain and other direct mourners because the Jewish tradition of Shiva needs to be followed intensely and meticulously. There are a number of restrictions and prohibitions for the whole of one week when one sits shiva.

  148. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://ow.ly/1drgPo

  149. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://ow.ly/1dwM2g

  150. You have perfectly explained the things in your blog.The guidelines with diagram is easy to understand.

  151. Enterprise: List of 40 Social Media Staff Guidelines: Managing staff who participate in social networks http://bit.ly/orijEF

  152. The Enterprise list of 40 Social Media staff guidelines with some infographic charts http://bit.ly/pOLVi0 #SocialMedia

  153. Social media is a phrase being tossed around a lot these days, but it can sometimes be difficult to answer the question of what is social media. If MySpace is a social media site, and Mag.nolia is a social media site, and Wikipedia is a social media site, then just what is social media?

    And above concepts are also Very informative about Social Media

    ———————
    Wills

  154. Corps social media guidelines http://t.co/p1Dl6t8 #smcmelb

  155. @IdeasCulture, that link didn't work, did you mean http://bit.ly/nAZenv #smcmelb social media guidelines cc/ @SilkCharm @EmmaStirling

  156. What an excellent resource. Thanks for putting this together. I will keeping my eyes peeled for any social media guidelines by a educational organizations, I will send them on if I find any. Thanks again.

  157. [...] The Fundamentals of Social Media Policy [...]

  158. Social networks are important in our days!

  159. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj

  160. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj (via @ninocarvalho)

  161. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj (via @ninocarvalho)

  162. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj

  163. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj

  164. RT @ninocarvalho: 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uRj

  165. Enterprise: List of 40 Social Media Staff Guidelines. @ninocarvalho | http://ow.ly/6bLi1

  166. Enterprise: List of 40 Social Media Staff Guidelines. @AndreInfobase @ninocarvalho | http://ow.ly/6bLle

  167. RT @InfobaseBR: Enterprise: List of 40 Social Media Staff Guidelines. @AndreInfobase @ninocarvalho | http://ow.ly/6bLle

  168. Enterprise: List of 40 Social Media Staff Guidelines. @InfobaseBR @AndreInfobase @ninocarvalho | http://ow.ly/6bLpj

  169. Good collection of social media policies and guidelines for your company http://t.co/6J12gYk

  170. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  171. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  172. RT @TopsyRT: Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://t.co/7adhXdk

  173. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  174. RT @ninocarvalho: 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  175. RT @ninocarvalho: 40 exemplos de Política de Mídias Sociais para empresas > http://ht.ly/68uSo (via @mtonus)

  176. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  177. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  178. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  179. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  180. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSo

  181. @_garrilla interesting collection http://t.co/xIshyHS

  182. RT @kingies: @_garrilla interesting collection http://t.co/zmVD5sT « useful resource for #socmed use/policy

  183. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/o6cmNXu

  184. Empresas: Lista de 40 orientações de mídias sociais para funcionários http://t.co/o6cmNXu

  185. Olha aí, mais de 30 links para ajudar a formatar política de uso de mídias sociais para empresas. http://t.co/ayXyGHH

  186. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://t.co/OpudZBC

  187. Great post Laurel, though those charts look a little scary at first

  188. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://t.co/emiFrEH

  189. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://t.co/VinNPUE

  190. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/VYdmOxm

  191. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/VYdmOxm

  192. RT @delicious300: Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/NvEeWdd

  193. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/VYdmOxm

  194. RT @TopsyRT: #Lismore @cake_marketing List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth http://t.co/4qIaCPz

  195. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/VYdmOxm

  196. Enterprise: List of 40 Social Media Staff Guidelines | @SilkCharm | Laurel Papworth: http://t.co/VYdmOxm

  197. check out this collection of sm &virtual world guidelines RT@delicious300 – List of 40 Social Media Staff Guidelines http://t.co/l5I7xd6

  198. Great to see a collection of social media and virtual world guidelines in one place. Thanks for centralizing and sharing this sampling of company guidelines. @rockieshapiro #rockieshapiro

  199. Hey @CarlaDelvex, this might be useful: List of 40 Social Media Staff Guidelines via @SilkCharm http://t.co/JMa5wraQ

  200. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSG

  201. RT @ninocarvalho: 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSG

  202. RT @gabrielrossi RT @ninocarvalho 40 exemplos de Política d Mídias Sociais p/ empresas em um post completo e interessante http://ht.ly/68uSG

  203. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://ht.ly/68uSG

  204. 40 exemplos de Política de Mídias Sociais para empresas > http://t.co/1fDFn33x (via @ninocarvalho)

  205. 40 exemplos de Política de Mídias Sociais para empresas > http://t.co/1fDFn33x (via @ninocarvalho)

  206. Thank you so much for this article. This list of guidelines have come at the appropriate time for me, in my effort to embrace Social Media more than I have been doing.
    Cheers,
    Pope

  207. This is a spectacular piece of work. So useful but a little overwhelming at the same time. Thanks for putting it all in one place.

  208. [...] (Department of Justice, Victoria webpage on policies, no comments enabled). You can also look at my 40 Social Media Guidelines/Policies article for tips on how to introduce them into the [...]

  209. Thanks for pulling all these resources in one place.

  210. Great enterprise 40 social media staff guidelines post with useful resources, these are so helpful and just what I was looking for !

  211. Great share op, just thought I’d post to say thanks.

  212. Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy http://t.co/aeLvJW5B

  213. Wow… just came across this pretty old post but it’s still extremely helpful. This turned out to be an excellent source for me since I’m just writing my thesis on social media guidelines. Thanks a lot!

  214. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://t.co/oAGALZqy

  215. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://t.co/oAGALZqy

  216. 40 exemplos de Política de Mídias Sociais para empresas em um post bem completo e interessante > http://t.co/oAGALZqy

  217. 40 exemplos de Política de Mídias Sociais para as empresas http://t.co/BgmhDEiY (via @ninocarvalho )

  218. 40 exemplos de Política de Mídias Sociais para as empresas http://t.co/BgmhDEiY (via @ninocarvalho )

  219. Exemplos e cases de Política de Mídias Sociais para as empresas http://t.co/BgmhDEiY Cc @saviocarnauba

  220. Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy: http://t.co/ga54d6Jr

  221. Great content for anyone looking for Social Media guidelines and policies. http://t.co/Y31s3asf

  222. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/Gj2MTqV6

  223. RT 692 likes: Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social… http://t.co/Nxja81c1

  224. [...] Papworth’s List of 40 Staff Social Media Guidelines aka Managing Staff Who Participate in Social [...]

  225. [...] Papworth’s List of 40 Staff Social Media Guidelines aka Managing Staff Who Participate in Social [...]

  226. conciseness or brevity, I”ll chat about spotting pretend UGGs between “virtual” or “online” retailers in another discussion.Why don’t we begin the ball rolling by speaking

  227. This has to be one of the most interesting articles i’ve ever read on a blog! (then again, this is one of the most interesting blogs i’ve ever come across)

  228. Creating the dreaded employee social media guidelines. Got a little help here http://t.co/zbOouCmB Any other suggests?

  229. Nice Description with chart Thanks for sharing

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  231. Annnddd one more: http://t.co/4U8YYIy1 Employee guidelines for using Social Media at work #J412ssm

  232. [...] Many organizations have already established such policies and you can find list of them on many sites. Poyner  points out the importance of managing your comments section and friends lists. Keeping [...]

  233. [...] offer us new opportunities that we should embrace as we move into the future. But we should impose guidelines to prevent them from being [...]

  234. I really enjoyed this site. This is such a Great resource that you are providing and you give it away for free. It gives in depth information. Thanks for this valuable information.

  235. Social Media: No le tengas miedo, pero prepárate bien http://t.co/y1YunDeY

  236. Social Media: No le tengas miedo, pero prepárate bien http://t.co/y1YunDeY
    #socialmediaetiquette

  237. Great compilation of organizations' and companies' #socialmedia guidelines for their staff http://t.co/q8Mdn32A #in

  238. RT @Silkcharm: Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ek0xFhmo Thanks for your post & point in the right direction

  239. Managing staff who participate in social networks. http://t.co/DTeYRajD

  240. Managing staff who participate in social networks. http://t.co/4hQD4gPx

  241. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/VJwLInhE

  242. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  243. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/hfkInXak via @fuellines

  244. Managing staff who participate in social networks. http://t.co/DTeYRajD

  245. Enterprise: List of 40 Social Media Staff Guidelines | Laurel Papworth- Social Network Strategy: http://t.co/ALn7SrrN

  246. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  247. RT @SilkCharm: RT @FuelLines: Enterprise: List of 40 Social Media Staff Guidelines http://t.co/vgJustoa http://t.co/uxOQzMS6

  248. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  249. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  250. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  251. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  252. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/ziraUkNL

  253. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/VJwLInhE

  254. Enterprise: List of 40 Social Media Staff Guidelines http://t.co/Dgva6hsW

  255. Enterprise: List of 40 Social Media Staff Guidelines » Laurel Papworth http://t.co/tYjSwPku

  256. [...]  Do you have social media guidelines for staff or volunteers? Anyone who posts on your organization’s behalf needs to understand your [...]

  257. [...]  Do you have social media guidelines for staff or volunteers? Anyone who posts on your organization’s behalf needs to understand your [...]

  258. Nice Post . Very useful 40 Social Media Staff Guideline.

  259. Great Content ! thanks for sharing it with all of us! It’s of great value for those who are looking for information on social media policies!

  260. [...] what should be in your social media policy? After checking out hundreds of policies (here’s a page with links to a whole pile of great policies), the best practice ones have these in [...]

  261. [...] Enterprise: List of 40 Social Media Staff Guidelines » Laurel Papworth @SilkCharm [...]

  262. [...] social media policies – a comprehensive list 30 social media policies from the UK and Europe Examples of 40 staff guidelines – by Laurel Papworth [...]

  263. Really i don’t know till know that there is Social media policies and now as i come to know about them from these post i found all these policies are confusing and i think there is need to put effort to improve them more. http://www.theseoportal.com/social-media-marketing-services-company.html

  264. [...] what should be in your social media policy? After checking out hundreds of policies (here’s a page with links to a whole pile of great policies), the best practice ones have these in [...]

  265. [...] Laurel Papworth tiene una publicación en línea donde enlista las 40 directrices para las empresas que tienen presencia en redes sociales. [...]

  266. Hey Good Work Keep It up.

  267. Hey Good Work Keep It up.

  268. Hey Good Work Keep It up.

  269. You are really great i love your work

  270. You are really great i love your work

  271. Do you recommend publishing a Social Media Policy on your website?

    I am currently writing a policy for http://www.gorta.org/. I want to make it public but is this best practice?
    Don
    Communications Intern

  272. […] years ago I wrote a list of social media guidelines for the Enterprise which has been read 100,000+ times. And even today creating social media guidelines for staff are […]

  273. […] Laurel Papworth tem uma lista de 40 diretrizes diferentes para os colaboradores que atuam nos Social Media; […]

  274. […] via Enterprise: List of 40 Social Media Staff Guidelines » Laurel Papworth @SilkCharm. […]

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