1. Both would be good excellent read , but I prefer the ” 8 steps for dealing with negative criticism from customers.”

  2. I’m working on ‘monitoring’ right now, so would be very interested in comparing notes. One key for me is the balance between ‘mechanical’ [for reach and numbers] and ‘smart human’ monitoring for incisive targeting, intuition, serendipity, exploration etc… but at a price.

  3. I love your thinking and the way you express it. Thanks for sharing. It’s quite interesting.

  4. Both would be great. ‘How to’ might help negate the ‘dealing with negative criticism’ to some degree, so maybe the ‘how to’ first. Thanks Laurel, very clear and I can relate to it.

Comments are closed.