I was invited to speak on social media in the Enterprise by Cadre eLearning to a group of corporate training people. Here are the slides for them. Training departments and social media View more presentations from Laurel Papworth. The diagrams I used are on Flickr. The key points I covered: we can use social media…
Managing staff who participate in social networks. This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government,…
For Public Relations who are concerned about Crisis Communication in Social Networks and are responsible for Social Media Training across the organisation. (40 Social Media Staff Guidelines here) Facebook banned in the workplace? LinkedIn blocked because it’s an excellent jobsearch tool? Busy finding proxies to access Twitter? Using the company’s mobile phone to watch YouTube…
A press release I did through Porter Novelli/3 Mobile got picked up in Queensland: Facebook and other social sites banned by many bosses AUSTRALIAN bosses are more straitlaced than their European counterparts when it comes to allowing access to social networking websites. An online survey of 1000 Australian employees found 55 per cent said their boss…
Staff will talk: Last week Virgin got a lot of publicity for firing ‘13 flight attendants for criticising the airline’s flight safety standards and describing its passengers as “chavs” on a social networking website’. (ZDNET) Virgin on Facebook, BA on Facebook (apparently BA Customers are smelly and annoying), pilots on their forum – talking about…
I took an email from a guy who said he was interviewing me for a Cisco newsletter, on social media and small to medium size business. I gave him these answers and then realised: I never checked. He could just be some dude wanting free tips to give to clients. Heh. But I doubt it….
AUSTRALIA: Which of you guys are advising NAB Bank on social media? Cos whoever you are, you are making a real friggin’ mess of it, and you make it worse for all of us! First there was the spam comments on blog fiasco – read Duncan Riley’s take on it all. Then there’s the faux…
Customer Service – not Marketing, not P.R., not anyone else – should be handling the online community relationship with your customers. Or, if you have a technical product/service, it’s technical support, or helpdesk. Surely that’s obvious? Yes? No?I laid out different community manager roles in this post, and have talked about customer service running social…
If you read my last but one post, you ‘ll have read the list of Australian CEOs that Twitter. Here’s a corporate version of Twitter called Yammer: What’s happening at your company?Share status updates with your co-workers. Your Network Yammer is a tool used to communicate, share, and stay in touch with others in your…
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