1. That’s an Interesting SCRM tool, I have noticed that in the last year many CRM’s have started integrating Social Media/Networks into their CRMs to make them more Social, some are building their own versions of wikis, forums, chatrooms and single signon integration with third parties while others are just using Twitter or Facebook, either way SCRM is definitely the future of customer service.

    1. Laurel, I just looked at that app today. I saw some very negative comments on Google’s site. What was your overall experience using this? Did you continue to use it?


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