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Quick Question: Ignore, Remove or Ban Spammers?


Automating social media – but what about spam management? Manage your Direct Messages (DM) in Twitter and Facebook Inbox.

I’ve been a user of SocialOomph the social media automation service from the days when it was called Tweetlater. I don’t automate much in my social media sphere, but my clients do, so I stay across most of the tools. I found this piece in their upgrade information:

Manage The Direct Messages Of All Your Accounts On One Page And Automatically Filter Out SPAM

Automatically filter out SPAM by choosing one of several settings. When you mark something as SPAM, you can tell the system to: 

  • Just delete the DM (select this option if you’ve taken a dose of happy gas),
  • Delete the DM and also automatically delete any future DMs from the person (the happy gas has worn off a little),
  • Delete the DM and unfollow the person (that will teach them a lesson),
  • Delete the DM, unfollow the person, and also block the person (while wearing your best satisfied and evil grin).

Besides having a laugh I wondered – how many of you actually ban spammers? Hit the “remove, unfollow AND report” buttons? There are similar on Twitter, Facebook etc. Do you only do it for strangers that spam you?

How do you handle truly social spam – friends spamming baby photos (ewww! it moved! :P) and drunken ramblings? ARE YOU SPAMMING PEOPLE? After all, spam is just stuff that we didn’t find relevant. The minute it’s relevant it’s information – or good Advertising!  Please don’t spam in my comments. 😛

Laurel Papworth

Named by Forbes™ Magazine in the Top 50 Social Media Influencers globally, named Head of Industry, Social Media (Marketing Magazine™) and in the Power150 Media bloggers (AdAge™). CERT IV Training and Assessment certified trainer (Diplomas and Certificates etc) Adult Education. Laurel has manager Facebook Pages for Junior Masterchef, Idol, Big Brother etc. and have consulted on private online communities for banks Westpac, not for profits UNHCR & governments in SE Asia. Lecturer, social media, University of Sydney for 10 years and Laurel has 11,000 online students. Laurel Papworth personally connects to 6 million followers online and has taught around 100,000 people in the last 10 years how to be social media managers.

19 thoughts on “Quick Question: Ignore, Remove or Ban Spammers?

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  10. Like you I’m less worried about commercial spam than social spam.

    Commercial spam is easy to deal with – it’s a quick delete and/or block.

    But only this morning, one of my FB friends has been social spamming their religious beliefs for about a week now has finally put me over the edge. It’s time to mute I think. I probably won’t defriend though – I generally reserve that for offensive rather than spammy behaviour.

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  13. Majority hates spammers! It’s a fact but what if you’re personal contacts are spammers? Would you unfollow, delete or block a friend? It’s not a rare scenario were we see our drunken friend rant or have a contact who purposely posts vain photos of herself or himself in one setting with different angles and the like . Then again, for some it is irritating. Good thing facebook has a new tool that filter out newsfeeds. However, I haven’t seen this for twitter, tumblr and the like. It is so hard to be with an annoying friend so the best thing that we can do is definitely to ignore if we don;t want to hurt them.

  14. Oh! I had this the other day. I signed up for a Sydney social event type thing (Lime and Tonic) and was greeted with a ‘personal’ email from the director who wanted to reach out to me (I thought that was nice) so I tweeted him to see if he’d reply.
    He did, and told me it was from him (cool!) so I replied, and followed him.
    Then got a DM from him (below) that turned the whole thing back into another automated and rather un-personal experience so I scrapped the whole idea.

    “Thanks for the follow- don’t forget to check out [[link to his site was here] @vicconsult #AutoResponder”

    Of course, he’s welcome to set up such things, but I personally hate them. It might be a bit precious, but I’m online to interact with people. Follower numbers etc mean nothing, chatting and starting conversations means everything.

  15. In regards to commercial spam, I only follow companies/products/brands that I want to receive updates from, if I find the signal-to-noise ratio swinging too heavily, I will simply unfollow them. For social spam, on Facebook I will tend to ignore posts/updates that I don’t find interesting and only interact on the ones I find interesting. It was likely important to that person, so I don’t find a reason to be negative. If a person continually posts things that upset/bug me, I might unfollow them or in some cases, engage in a friendly discussion if I think it’s necessary. Bot spam I usually just ignore, the amount of effort needed to block it is more than the my ability to skip and read the next line of positive information.

  16. On Twitter, I select “report spam” and that automatically blocks them too. I like the fact that it’s just one button. For what you call “social spam”, I would unfollow on Twitter and either “hide” or adjust the exposure controls on Facebook. I personally love seeing my friends’ baby photos but hate Farmville notifications.

  17. Shuck, I like the attention and at least you get mail so usually return the love by hiring a mob out of Karachi who return 20 social media messages across all platforms for each one they send me. Love makes the world go round I thought but many spammers seem to stop soon after I start? #sociallymisunderstood

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