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New Community Management System


Social Platform: I had a nice chat with Eric Schlissel, CEO, of Social Platform last week. They have a new CMS out – he called it a ‘community’ management system rather than a ‘content’ management system. Now that’s speaking my language! All-in-all, it looks pretty groovy. Here’s the list from the features page:

Build Community

The platform enables businesses to develop deep ties across its user base through social networking features including ratings and rewards.

* Member Groups
* Profiles
* Search
* Reporting
* Events calendar, RSVP
* Tagging, RSS Feeds
* Points system
* Contest Management
* Banner Tracking
* Membership Levels

Communicate & Collaborate

The platform provides you with a broad range of features to enable the community members to interact and increase loyalty and retention rates for the social network.

* Content Management System
* MP3, Video and Podcasting support
* Media Galleries supporting video, music, documents, images
* Forums and Message Boards
* E-mail lists/tracking
* Import remote RSS feeds
* Wiki
* System-wide Messaging

Customize the Experience

The solution puts every element of the application within your control, and the extensibility of the platform enables new features to be continually added.

* Hub & Spokes
* Multi-sites
* Custom Modules
* Customizable User Experience
* Editable system mail

Integrate with Existing Assets

The solution works seamlessly with your existing infrastructure, other third-party web services, as well as custom code.

* Web Services
* LDAP
* Mature API

Protect User Information

The platform is architected to safeguard sensitive user data and financial transactinos.

* ACL support, Module access control
* Member Roles
* Membership Rules
* Secure Admin area
* Fully automatic security updates
* Private hardware, private network
* Physical security

Also check out the Press Release. I really liked the look of it – well, I saw screenshots and a demo – and will investigate further and post here, dear readers. BTW I just moved across to beta Blogger (my blog was too large, apparently, to move before) so I’m trying out both tagging systems. Technorati and the new Google Blogger one. (Oh, and …. wot’s a ‘white label’ solution?)

Laurel Papworth

Named by Forbes™ Magazine in the Top 50 Social Media Influencers globally, named Head of Industry, Social Media (Marketing Magazine™) and in the Power150 Media bloggers (AdAge™). CERT IV Training and Assessment certified trainer (Diplomas and Certificates etc) Adult Education. Laurel has manager Facebook Pages for Junior Masterchef, Idol, Big Brother etc. and have consulted on private online communities for banks Westpac, not for profits UNHCR & governments in SE Asia. Lecturer, social media, University of Sydney for 10 years and Laurel has 11,000 online students. Laurel Papworth personally connects to 6 million followers online and has taught around 100,000 people in the last 10 years how to be social media managers.

8 thoughts on “New Community Management System

  1. The lovely Maria from PointBlank Communications emailed me: …a white label product or service is a product or service produced by one company (the producer) that is then rebranded by other companies (the marketers) to make it appear as if it was created by them. wiki white label

    So this is a convenient way of having a branded, managed community 🙂

  2. Hi, I live in Italy (where a lot of e-Gov projects are now focused on e-democracy). I’m intrested on knowledge empowerment process for citizens, to debate topics who have social relevance (to create informed-communities) and to support decision-making based on on-line and off-line discussions.
    Do you have got some experience with public organisation?
    Tnx for your post, now I know that perhaps I need for Social Platform …. 🙂 how can I’ve a demo or screenshots?
    Tnx, dante

  3. dante, why don’t you try going to http://www.socialplatform.com/ and click on CONTACT. They might even put some of the slides up to help you present to your clients in the press section later.

    And yes, I have some pretty strong ideas about a politico- blogosphere/community. We should chat sometime 🙂

    Where in Italy do you live? I used to live in Lecco on Lago di Como (for two years). My Italian is really bad now though 🙁

  4. Hi!

    Laurel – Thank you for covering SP! “White Label” is a manufacturing term actually.

    “A white label product or service is a product or service produced by one company (the producer) that is then rebranded by other companies (the marketers) to make it appear as if it was created by them.”

    http://en.wikipedia.org/wiki/White_label_product

    Dante – Social Platform can easily be used for e-Gov projects. Please line drop us a line and we can discuss the details of your project!

    Thanks, Eric Schlissel

  5. Tell me more about the “points system”. That looks like a built in gaming engine to provide users with a game to keep interest.

    I’d like to hear more!

  6. Hmmm, I don’t know that much about Social Platforms loyalty program (just yet). But its heading in the right direction and you are spot on with the gaming reference- everything I learnt about online communities, user gen content and citizen journalism I learnt hanging around banks and auction houses ingame, and running newspapers and forums for the games. Heh.

    I have a patent in this area actually. Only it’s less a loyalty program a la Yahoo!Answers and more a virtual currency. Stay tuned Jimbo! 🙂

  7. Hello Laurel

    Nice to see a blog out of australia worth reading. I am a geographic opposite to you – sydney born, london reside. I enjoyed reading your cut and paste from the features page of socialplatform.com … kind of hoping for a bit more in depth look at it though ie how it might compare to onesite, sparta etc … the suspects you find on google. Here is my blog http://brandnewobservations.blogspot.com, though forgive me as i’m committing a cardinal sin and not adding stuff at the moment.

  8. kind of hoping for a bit more in depth look at it though ie how it might compare to onesite, sparta etc ..
    Hmm it’s not really possible to compare it to the others. While Social Platform do have a features list (which I printed) and more on their website, there is not example site. So onesite has http://www.crull.us/ as it’s example site but social platform doesn’t.

    I did ask, and receive a logon to a demo site but it’s not populated so it’s hard to see how it works. Empty sites with empty pages simply make me think of the work I have ahead of me. 😛 Hope this helps.

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