1. Hi Sam, thanks for dropping in.

    I wonder if there are more applicants for online community jobs because managing a social network is sooo addictive? Or that might just be me…

    And you are right about companies upping their community integration and therefore needing more moderators – but not many of them realise that they need more highly skilled staff than standard customer service. Or at least brilliant training – few customer service staff have to deal with (as well as fraud), paedophiles, suicidals, in-real-life threats, pornography posted, flame wars, and tantrum throwing divas. A stressful day at the office can be really stressful. Ask the sky handling partner. :p

  2. Laurel,

    Is this an IT job, though?

    This is a big problem with the new crop of “Web 2.0” roles. Are they IT, marketing, communication? Or a combo of all of them?

    Personally, I like to see these roles not in IT (even given your point about the salary differences). IT people are not generally the best communicators and these are essentially communication roles – caring less about the technical set-up and more about building the community.

    Having spent 16 years in IT, one of the attractions of my current role as a web communication manager was that it was in Corporate Affairs, not IT!

  3. Yah I hear ya Pommmiieeeeee. I heard some women from FITT (Females in IT) complaining there were no true ‘geek girls’ anymore. That we were all ‘marketing’ or ‘project managers’ with no engineering or programming background. But I kept my mouth shut. I might do PHP and MySQL courses for my own amusement (hi Ric!) but I’d rather be known as a marketing person. Preferably a well-paid, well-dressed, well-respected marketing person, but I’ll take what I can get. 🙂

    For me the title is not so important – but I do know that media agencies die when they have to employ a skilled Web 2.0 savant that has web dev understanding and a good grasp of technical/telco skills.

    There’s been a lot of talk at Digital Skilling for the Future type conferences about not enough skilled workers around – highly specific programming skills combined with a BROAD understanding of multiple-industry trends. Like, we are meant to be founts of all knowledge. Yet cheap. No wonder there are jobs languishing unfilled in IT.

    On the other hand, I know a web developer creating a brilliant site, with podcasts and everything heh – salary is $32,000 a year (Aussie dollars). Craaaazy. I’m pretty sure that that might be standard in media, but it ain’t in IT. And she’s GOOD.

  4. Hiya…thanks for the comments about the site, we’ll get out of beta eventually.

    I’m not sure whether it’s a UK thing on the salary front, but there’s a severe shortage of IT/tech roles over here. Probably even worse than in other areas of new media. We’re finding that editorial and community roles tend to attract much more applicants, and that’s why the salaries haven’t risen as much.

    Anecdotally, there’s an increase in the number of community editorial/moderation roles that are being advertised as everyone “social networks” up their offerings.

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