N.B. This note appeared two days after the problem started, and one hour before it was resolved. it didn’t appear on the main status page which read ‘green light’ during the entire outage, but in the My Status page (login required).
There’s quite a discussion, in fact heaps on Whirlpool.net.au – I posted when the problem first occurred (about page 4 of default views) regarding tracert logs and possible DNS problem. (Some people claim that changing to the Optus DNS fixed problems – but it didn’t for me). Some people claim that taking out the www (www.example.com) and making it just example.com works. There’s oodles of peer support – use CGI Proxy to get around the problem, how to change DNS defaults, how to ping, log tracert, everything. A shoulder to cry on when you can’t get into World of Warcraft/Vanguard/Sunday night poker game online.
In all likelihood its a problem with reach.com. Reach.com :
REACH is the premier provider of international voice and satellite services in Asia. We also deliver the international service requirements of two of the largest established carriers in Asia (PCCW and Telstra) via the operation and management of the most diverse high-speed network in the region.
REACH has interests in more than 40 submarine cables (including AJC, APCN2, China-US, Japan-US, RNAL, Sea-Me-We 3) and international satellite systems. In addition, it has landing rights, backhaul, operating licences and bilateral agreements in most major markets that allow us to offer our customers a diverse range of connectivity options within Asia and beyond.
The REACH network stretches over 364,000 km around the globe, with nearly half of our traffic terminating at our major hubs in Hong Kong and Australia.
We have established commercial relationships with more than 400 carriers across the globe, facilitating access to more than 240 countries and territories. One of the cornerstones of REACH’s success is the reliability of our global network. We have built strategically located world-class operations centres where we monitor and manage our customers’ traffic flows 24 hours a day, 7 days a week.
Come on Telstra, pull your finger out and give us an explanation! Somewhere within your network operations centre is someone you’re in contact with who knows more than the poor sap in the call centre. Switching off my PC and clearing my cache is really pathetic guys…are you afraid to tell us you’re waiting on a vendor to deliver new equipment? A little honesty will buy you more customers rather than lose them for complete lack of communication.
Sooooo, I’m back to reading Google extracts. At least search works.:)