Part 1: Target Audiences: Social Media Strategy for Finserv

Executive Summary: While a Business Strategy for Finance starts with the organisation’s purpose and goals, a social media strategy MUST start with the customer/client/stakeholder target audience. If you don’t start with how the platforms work, you will end up in verticals (products/services) instead of horizontals (target audience) and the whole thing gets very messy, very fast. Let’s look at psychographics, story types, and custom/lookalike/preferred audiences for financial services!

In this multipart series of videos and tutorials (about an hour all up, so be prepared!) we write a social media STRATEGY for Financial Services. Part 1 is targeting audiences. Understanding how the algorithms use psychographics, looking at custom audiences vs lookalike audiences and why we ALWAYS start with the Audience in a social media Strategy.

Key Points of a Target Audience for Financial Services

Always start with Story Types – 2 types visual/images/video vs text/articles/links. If your audience are financial consultants or accountants, writers/authors/wordsmiths or Academic/Researchers, they are oft TEXT storytypes. Do not try to inflict images or videos on them! For every other audience, they are probably VISUAL. Data Research teams state categorically that they show LESS images/videos in the newsfeed of text story types so be careful!

The Algorithm splits audiences up into Preferred audiences (similar to Target Audiences, see below) called Psychographics: Don’t say “retirees” as that’s too broad for financial products and services. Instead, investigate Provincial Wealth (tree change), Prudent Nostalgia (coupon, pension day) Golden Days (ex Directors), Aging Comfortably (Smart Townies), Retirepreneur (subset of Prudent Nostalgia OR Golden Days) and so on.

There are 5 MAIN Audiences for the algorithm: Preferred Audience (channel), Target Audience (article), Custom Audience (website visitors, email newsletter subs), Saved Audience (custom audience), Lookalike Audience (unknown audience). If you are creating your own Saved Audience, recognise that the algorithm will tweak it for up to 2 weeks. Which audience are you working with for your financial services marketing?

NEXT: we look at what platforms financial services should be on (when and why), mapping content to the target audiences, as well as Leaders and Key Influencers in Financial Services.

Laurel Papworth

Named by Forbes™ Magazine in the Top 50 Social Media Influencers globally, named Head of Industry, Social Media (Marketing Magazine™) and in the Power150 Media bloggers (AdAge™). CERT IV Training and Assessment certified trainer (Diplomas and Certificates etc) Adult Education. Laurel has manager Facebook Pages for Junior Masterchef, Idol, Big Brother etc. and have consulted on private online communities for banks Westpac, not for profits UNHCR & governments in SE Asia. Lecturer, social media, University of Sydney for 10 years and Laurel has 11,000 online students. Laurel Papworth personally connects to 6 million followers online and has taught around 100,000 people in the last 10 years how to be social media managers.

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