When Crikey asked me for a quote on The Australian Defence Force employing George Patterson agency to do a social media review, I agreed. I made some comments about using a traditional media agency to advise on social media and offered the opinion that it was like using a fox to do an audit of the henhouse. Especially as George Patts is effectively the inhouse agency for The Australian Defence Force (ADF). Given that social media is the antithesis of traditional media (if it’s created by an agency, the media is not social though it might become viral) can an agency that is paid to create media in competition to social media report on social media objectively?
There is some irony on my own behalf – I also pointed out that I advise the Singapore Ministry of Defence on social media but that didn’t make it into the article. So in the interest of full transparency on potential conflicts of interest I’m posting it here. Yes, I have advised Singapore Ministry of Defence on social media, run numerous workshops for them over the years and wonder why our Australian Ministry of Defence are asking traditional media agency to advise them on social media instead of asking a local bona fide social media expert. No wonder I work overseas mostly. No sour grapes I promise- I’m enjoying California’s sunshine this week instead of Sydney’s weather.
‘No conflict’ over Defence Force social media probeby Andrew Crook
The Australian Defence Force has sidestepped conflict of interest concerns over a social media review awarded to George Patterson Y&R, the advertising behemoth that also handles the ADF’s coveted $40 million recruitment account.
The “external” Facebook and Twitter probe, part of a suite of inquiries into the ADF following the notorious Australian Defence Force Academy Skype scandal, was announced by Defence Minister Stephen Smith last Friday and will deliver its findings by the end of July.
But social media experts say that not only is an ad giant like George Patterson an inappropriate choice for a risk review, but that the firm is unlikely to provide frank and fearless advice given the ADF shunts it a significant proportion of its profits. (more at Crikey)
and my quote
But Australia’s leading social media consultant and keen Twitter user Laurel Papworth questioned whether the conglomerate was the best fit for the job, noting the “agency-created social media” chafed with the “socially-created media” at the heart of the ADF’s troubles.
“It is surprising that the ADF are using a traditional agency to review the shift,” she said, with the situation akin to “asking the fox to review and report on the hen house”.
“Agencies are the most at risk in the new social economy, and given the depth of experience in Australia of non-agency social media expertise, I wonder just how much consideration was given by the ADF to who would head up this review before giving it to George Patts,” she added. (more at Crikey)
What do you think by the way? Should ADF use their traditional media agency to report on social media? Given that social media means society mediums, will an agency cover more than PR, marketing and advertising? Can George Patts lead on metagovernment, wikileaks, emergency reporting, monitoring, organisational social networks, online community structures, h.r. guidelines, digital ethnography and 50 million other non-agency areas, or do those subjects belong in the social media vertical? Lemme know.