Telstra’s Talking – but are they listening?

I did have high hopes for NowWeAreTalking (see my bloglet and subsequent comments) Telstra’s attempt to build an online community around it’s services. But. The Age (Helen Westerman and Rebecca Urban) has an article, Telstra makes a discourtesy call. TELSTRA’S online mouthpiece nowwearetalking.com.au likes to do some plain speaking.But a recent posting taking a swing…

Now We Are Talking Telstra

On November 5th, I wrote in Sydney Morning Herald’s Razor blog:Wiki collaborative efforts work beautifully. Telstra may indeed have plenty of smarties but even smart people get in a rut, going round and round and round. They may find that more viewpoints and input equals greater creativity of solutions. And if the “smarties” really had…

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