Laurel Papworth

On November 5th, I wrote in Sydney Morning Herald’s Razor blog:Wiki collaborative efforts work beautifully. Telstra may indeed have plenty of smarties but even smart people get in a rut, going round and round and round. They may find that more viewpoints and input equals greater creativity of solutions. And if the “smarties” really had everything under control, they wouldn’t be facing the situation they have today, no? A wiki intiative wouldn’t hurt and might actually help, at least people would feel they had a say. If Sol can raise customer satisfaction with something as simple as forums or a Continue Reading…