Occupy Wall Street or #OccupyWallStreet – the demonstrations have turned nasty with NYPD arresting, macing hundreds of people. A summary of social media responses including Citizen Journalism is Process Journalism, Why Governments Fear Social Media and online communities – the Demise of Representational Democracy, Why Traditional Media Ignores or Reviles Social Media, Move over Government, There’s a new Governing Body in Town (Social Network Hosts such as Twitter and Facebook) and The Crowd Feels It’s Power. Thanks to Gary Hayes @garyphayes for his “the Revolution will be Twittervised” inspirational tweet.

In this article, I’m looking at process vs product journalism, representational democracy falling over, the demise of capitalism, authoritarian aspects of traditional media AND online community hosts e.g. Twitter and the newly found power of Crowd Activism. Not bad for a Sunday morning in rainy Sydney!

Citizen Journalism is Process Journalism

Product journalism is traditional or heritage journalism. Every fact is checked, story arc is edited, mostly reported after the event even if only a few seconds, e.g. in a live cross, as one journalist filters what will be said to the community. Bloggers, Twitterers and others are involved in Process Journalism – the story is reported as it happens. Have a look at the tweet stream on the #occupywallstreet from a few minutes ago:

Twitter Occupy Wall Street

From 13 year olds to lawyers being arrested, to comments from the Military (Marine) personnel, to disgust at CNN (traditional media) and Twitter (community hosts) for censorship/non reportage, to citizens interviewing each other, the process reporting is building a story in 140 characters at a time.

With Product Journalism you sit back passive waiting for the story to be unfolded to you by one or two professionals. With Process Journalism, you click links to profiles and websites, checking facts for yourself. This Wall Street march has shifted the way we accept News now and forever more.

Why Governments Fear Social Media – the Demise of Representational Democracy

When David Cameron, UK Prime Minister announced the Government were in talks with Twitter and Blackberry and so on to stop or block social media re organised riots, it wasn’t because the Government truly believes social media is the cause of unrest and should be stopped.

Mr Cameron said talks were to be held with companies such as Twitter, BlackBerry and Facebook, as well as the intelligence services, to discuss actions that could limit their reach, to help prevent further disorder. Social networks were widely used by gangs to co-ordinate the riots across the country.

He wasn’t just ignoring the fact that Twitter was also being used to do cleanup. No sirree, it was the fact the #riotcleanup hashtag was potentially even more devastating than the riots itself to his Parliament. Why? Because communities only self organise when the incumbent organisers are ineffective (read: worthless). If the Police and Local Councils aren’t fixing the situation, then we will: thus spake the People. And once the People figure out they can self organise using online community tools, millions of people, why do we need Councils and Taxes?  From FixMyStreet to CatchALooter, we’ll sort it out ourselves, thanks very much.

NOTE: Representational Democracy arose in the time when a village nominated a runner to run around Ancient Greece to the big towns to cast a vote for the smaller community. Email and online voting does that a bit quicker these days. Do we really need a “representative” to collect our views and then filter them?  Must get back to Plato & The Republic one of these days.

David Cameron wasn’t being disingenuous. He was saving the political process as he knows it. Too little, too late in my book.

And in other news, San Francisco subway shuts down cellphone signals to stop social media organisation of civil protests and Braunschweig, Germany bans flash mobs (using Facebook to organise sudden demonstrations). Cleveland and Washington DC are trying to ban these social media organised demonstrations too. Even in Australia, QC David Galbally called for Facebook to be turned off during times of social unrest e.g. large court cases, in case we, the community, should choose to talk amongst ourselves. God Forbid.

Every time you allow the Government to “manage” or “moderate” your social communication channels, you are at risk of losing your civil liberties. Think airports and your civil liberties lost there, and you’ll know what I mean.

The NYPD, heroes of 9/11 are now under scrutiny. Random Tweets:

#JPMorganChase finances #NYPD brutality to the tune of $4 million.#BrooklynBridge #OccupyWallStreet

JPMORGAN CHASE Donates $4.6MILLION to NYPD. WHO ARE YOU SERVING NYPD WHO ARE YOU PROTECTING? #occupywallstreet #occupyportland

JPMorganChase buys NYPD for $4.6M. Did they have to pay sales tax? #OccupyWallStreet

Why Traditional Media Ignores or Reviles Social Media

From the sublime to the ridiculous ( my tweet below), The media, including CNN’s absence from the riot that started in New York and spread to LA is noted. The big questions:

  • are traditional media throwing a hissy fit because social media is upping the competition?  Yes traditional media and social media are in competition, hence all the “social media is for predators,rioters, time wasters and stalkers” stories.
  • Slow, cumbersome, or just stupid and not monitoring social media for stories (BBC is vindicated)? No longer relevant?
  • Funded by big business, in bed with Government so rendered toothless or worse? Who can we trust ?
  • Trying to calm things down – if so what happened to impartial reporting?

ShortFormBlog has a post analysing how traditional media is covering (or not) the Occupy Wall Street story. Fox ignores the demonstrations while the New York Times reporter Natasha Lennard is arrested. America the Land of the Free*

*unless you demonstrate against big business.

Here’s some tweets:

  • From @SilkCharm (me!) : Dear Mrs Media, CNN did not attend today. Please contact us with a certificate or explanation. Regards, We the People
  • From @CohenD: Call @CNN at 404-827-1500 if you’d like to suggest more coverage of #occupywallstreet (press 1 at prompts to speak to a real person)
  • From @bewoot: @CNN So, I guess all your cameras are broken and your reporters off getting a bite to eat? Do your job. #occupywallstreet #occupyla #p2
  • From @tonyescobar1: Big business runs the media cartels. Proof is in the black out of media coverage on #OccupyWallStreet protests #BrooklynBridge

Social Media starts to too early for Product Journalism. “We are going to riot/meet/demonstrate” statements are missed. “Proper” journalism starts too late in the process for social media and must forever play catchup.

The challenge for traditional media is to keep selling the story that we should tell them our stories so that they can sell them back to the community for a profit. Tough sell.

source balloon occupywallstreet media

I like it when journalists get involved. Observations of a Jailed Journalist is the most compelling reading on OccupyWallStreet list.

On Sept. 24, while working on a story about citizen journalism for my employer, I found myself arrested, along with many other people. My arrest gave me a unique vantage point on the risks and rewards of citizen journalists, those non-professionals who capture stories (usually without pay) using videos and images via portable technology like a cell phone camera. Anyone, even a passerby or a police officer can be a citizen journalist. That’s its power.

From the women shoppers crying as they are arrested while buying magazines to the arrested innocents listening to the activists in jail and deciding to join them, the insider story has never been more compelling.

Livestreaming the revolution. No wonder the NYPD is arresting anyone with a camera. Obvious fact, but some of the best bloggers are journalists – once they forget their education and go with their experience.

Impartiality be damned.

PS ex Blog now Trad Media site Huffington Post put a call out:

Move over Government, There’s a new Governing Body in Town

Representational democracy means taking your voice and handing it over to a small group of people to represent the masses. Very important when communication tools are primitive. Less so with social communication online. But we are so used to this idea of a Higher Power (no, not Him, Government) that we are passive when confronted with Faceless powerbrokers hiding behind our elected reps. I’m not doing the conspiracy theory thing – but go ahead, feel free to fill in the blanks – just stating facts “there is politics in Politics”.

So when we see Twitter blocking the #occupywallstreet hashtag in America, we should start probing if it’s true. Start here I reckon.

Why doesn't Twitter show the #occupywallstreet hashtag?

The right hand side is where Twitter displays trending topics – what people are talking about. As I’m blogging this DURING the demonstrations, I don’t yet have at hand the tweets per second, but hey! it’s a lot. More and faster than I followed during the UK riots, more than #ArabSpring more than #mumbaibombings.

Warning: If you go to Trendsmap.com you get the image below, complete with USA missing the hashtag. But zoom in to see #OccupyWallstreet state by state. So it is showing up on Trendsmap, just not across the Nation.

#occupywallstreet USA not show hashtag

How many tweets on #occupywallstreet hashtag

Total tweets overall 1billion a week or 1650 per second (PC World)

OccupyWallStreet currently 0.57% of all tweets. OccupyWallStreet is approximately 100 tweets per second.
(0.057 * 5 940 000 = 338,600 per hour or 94 tweets a second)

So the question is: is Twitter blocking acknowledgement of tweets under duress or to keep Twitter downwind of any claims of it being a terrorist, subversive tool? Who cares, if they are blocking discussion, they are in for a big shock. Digg started censoring discussions on a legal issue and found themselves at war with millions of members. See The Hole That Digg Dug.  Twitter-as-Governing-Body-of-A-Community may find themselves in the same pile of poo. We have laws against censorship in the “real” world – the community will not accept censorship from any online governing body either. Except of course when we are blind and oblivious to our own social rituals around censorship and taboo….

The Crowd Feels It’s Power

This is just the start. The Ripple effect sees content move from Twitter to YouTube to Facebook to Livestream to Tumblr, to Google Plus. Opposite of Las Vegas – what goes on Twitter doesn’t stay on Twitter!

Ripple across social networks

And while marketers are hurrying to write posts on “what we can learn from #OccupyWallStreet to activate our customer” posts, just remember, the client may create an anti brand activity against your brand much more easily than you can create a social media marketing campaign.

The challenge to authority is absolute. The Government MUST obey it’s people or it no longer represents them and becomes a dictatorship. The Army, Marines, NYPD MUST decide where they sit in uprisings – with the crowd or against them.

Or you could just buy the protestors pizza:

pizza occupywallstreet riot twitter

(remember, 46 retweets doesn’t mean 46 people saw it, it means 46 networks of 1000 – 100,000 members each got passed the message in 12 minutes)

There is so much more to write but I need to get back to watching videos, reading tweets, distributing blog posts, Facebooking comments and I might give Malcolm Gladwell’s The New Yorker article “Why The Revolution Will Not Be Tweeted” another read.

Filed Under #WillNeverHappenHere #NothingToSeeMoveAlongPlease

 

I loved interviewing Leah Howard who plays Mrs Corry in Mary Poppins and is Disney’s online community manager slash social media manager for the show. We grabbed a drink, Vashti held the camera and we chatted on about Facebook, Twitter, audiences, story lines and the future of social entertainment. Leah Howard as the social media manager exhibits for me all the clear signs for an engaging online community manager – passion, a love for the community/audience, authenticity and commitment to honest relationship, knowledgeable, interest in extending the story lines (e.g. backstage) not just selling more tickets, longevity. Leah Howard the Continue Reading…

 

Do online communities overreact? Qantas Airways published a photo of two fans with blacked out faces and wigs on, causing a controversy on Twitter, in spite of Radike Samo not minding at all.  My view is that there are deeper issues here -Qantas brand voice on social media is not their traditional marketing voice. What would Virgin do? Staff should be backed on social media and the Community is NOT always right! I received an email from a journalist at B&T asking for a quote on this situation below. For once my social network let me down – I was Continue Reading…

 

On 13th of September, 2011 I am  teaching a social media workshop in Singapore, AND presenting at a conference. If you want to know how to put out a social media press release, how to set up an online community monitoring station and how to measure social media, this workshop is for you! Details below and also the brochure and a discount coupon for 15% off! That’s not bad for a (full price) $399 workshop or even the full conference plus workshops. You can also download the Social Media PR Singapore brochure from Scribd. Workshop B: Social Media Monitoring Tools Continue Reading…

 

NSW Police have been made aware of a Facebook page that has allegedly made disturbing death threats against baby-faced singer Jack Vidgen. Telephones don’t stalk children, Social Media doesn’t intimidate them either. People do. Investigate People. Don’t blame the online community tools. Thank the tools – they shine a spotlight on all that is horrid in our society. We cannot heal until we know what is wrong with us and acknowledge and address it. And newspapers are not here to heal us, believe me! I must see a dozen articles a day trashing social media in traditional media. I usually Continue Reading…

 

Let’s say you want to see just the status updates of a group or list of friends on Facebook. Perhaps you want to ignore work folk and just see your family’s statuses.  How do you do that? It’s a feature that Facebook had and then I thought they had lost. But apparently not – I found it again! In 2009, I gave some detailed instructions on how to set up a list and then view the newsfeed of that list. As usual, the minute I do that, Facebook changes it’s website. Ah well, I found it again. When you confirm Continue Reading…

 

How to craft a billion dollar business. Etsy is a funky boutique of an online community, an independent online marketplace for handmade products and vintage goods where hand made jewellry, with tailor made skirts and vintage jackets live side by side with chocolates and photography. Etsy themselves don’t sell anything, they offer to match dressmakers and vintage resellers with fashionistas looking for a bargain with a story and style. Given that I am still asked if there is money in online communities, I thought it would be interesting to look at how much revenue Etsy.com makes since they started in Continue Reading…

 

Iceland have turned to social media to ask the population to crowdsource writing Iceland’s new constitution. The main online community Facebook – and other social networks such as Twitter, YouTube, Flickr and Livestreaming – have been appropriated for the Icelandic Government’s communications channels to it’s own people. Compare to Australia’s Future of Melbourne wiki or New Zealand crowdsourcing their Police Act. Metagovernment is alive and well. HOWEVER and it’s a big however, according to my 7 Steps of Social Media Engagement, these look very campaign based. Meaning, short viral spiked events, then over. No long term engagement, or continued input Continue Reading…

 

STATISTICS WITHIN What are the social media statistics of engaging on Facebook? Will you see an increase in: brand recall, engagement, time on your website, referrals, sales revenue, and so on if you add Facebook social plugins? This post is about social media statistics and Facebook. One of the most common questions I am asked is about Return on Investment for time spent on social media sites. The answers can be sliced and diced many ways (I have to figure out that company representative’s priorities before I answer) but most organisations are at least looking for some hard statistics. From Continue Reading…

 

The Social Web becomes the Intelligent Web. What with Tom Tom selling our GPS data to the police that then book us for speeding, and facial recognition connecting our faces to our social networks and the privacy implications that entails,  are we thinking enough about the big issues in our rush to upload, tag and share content in online communities? I’ve finally figured out how to use my iPhone as a GPS Navigation system. It sits in the car now, stuck to the windscreen, giving me directions. I’ve thrown out the old system, and not before time. This week, Tom Continue Reading…

 

What is the value of a Facebook Like? What is the $$ figure for a Facebook Fan? What is a Twitter Follower worth? What is the value of a Tweet or reTweet? Last week I bought a coupon for Zumba classes from one of the daily deal sites. I received a 50% discount but there was a catch. 1000 coupons had to be sold before the deal became active. Luckily, next to every deal on offer is a button that connects to Facebook. Click the Facebook “Like” button and all your Facebook friends and family and colleagues will see the Continue Reading…

 

How do you respond to a negative comment in an online community,  on Facebook? Shut the Page down, ban the commenter, suck up to them? How about a bitchy tweet on Twitter? Fight with them? Ignore them? Promise to do better? Many social media guidelines have a one-size-fits-all approach when it comes to addressing negative criticism in social networks, but assessing the situation and the potential positive vs negative outcomes of responses is a skill that comes from experience. PS:  Your marketing intern may not have that skill!

 

Such a sad story – 13 month old son dies while mother is playing Cafe World on the online community Facebook. GREELEY, Colo. – A northern Colorado woman who was playing a game on Facebook while her 13-month-old baby drowned in a bathtub was sentenced Friday to 10 years in prison. Shannon Johnson, 34, of Fort Lupton, cried as District Judge Thomas Quammen told her he didn’t think she was a bad person or that she killed her son on purpose, the Greeley Tribune reported. But, he added, that doesn’t mean her action wasn’t criminal. “You left this little boy Continue Reading…

 

Recently, in an online community I am involved in, the members decided to get together in real life (IRL). Nothing unusual in that, around 20.1% of social network members that meet online will meet offline each year. Think tweetups (twitter meetups) and you’ve got the idea. So the group booked a venue interstate, a dinner, hotels etc and submitted a deposit to the moderator (community volunteer admin) who agreed to organise it all. The moderator had been a mod for around a year, and was someone the administrator had selected from the community. This mod promptly scampered away with the Continue Reading…

 

How do services like the Police engage in Social Media and online communities? Well the South Australian Police force have released a social media news site. In some respects the Police site usurps crime beat reporting in newspapers by using only “if it bleeds it leads” articles, as all the news is about crimes such as handbag snatchings. You can subscribe to their feed, the community is distributed (meaning: not “on” their site but on social networks such as Facebook, Twitter and YouTube) but doesn’t include a social media press room. An excellent entry into the “broadcast” category of social Continue Reading…

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