Tag archives for customer service

Event: Customer Service Call Centres and Social Media

17th March 2010 by Laurel Papworth under Australia, CSR, Online Communities, customer service, social media, social networks     

I’ve been asked to speak in Melbourne on April 15th (evening) about the impact of social media, online communities, social networks and call centres. As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, [...]

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How NOT to do Customer Service on Twitter Crucial Paradigm

6th October 2009 by Laurel Papworth under CSR, Featured, Online Communities, Twitter, blogs, customer service, social media, social networks     

Crucial paradigm versus a client over a Twitter comment. Justified?

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Australia: Foxtel’s faulty customer service – 1 week.

22nd February 2008 by Laurel Papworth under Australia, TV, customer service     

At the very bottom, above the line is “Customer Service Updates” link Well, I didn’t believe it. Foxtel Customer Service has been down for over a week. Nope, I’m not exaggerating. And I don’t mean, busy or hard to get through. I mean “sorry for the inconvenience but we can’t take your call right now.” [...]

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