Crucial paradigm “sacks” a client over a Twitter comment. Justified?
Sometimes you get frustrated and really let loose. Sometimes you just say WTF and walk away. Sometimes you do it on Twitter. It’s not just staff that get told off when they have a moan on Twitter – have a look at this exchange:
Laurel has been creating and managing virtual communities for 20 years, teaching social media for the last 5 years and was named Industry Head, Social Media by Marketing Magazine (Australia) in 2010.
Forbes Magazine named her in the 50 Most Powerful Social Media Influencers in 2012 and she is also listed in the 100 Most Powerful Women on Twitter, as well as Number #12 AdAge Marketing and Media blog (Australia). More on the About page if interested.
I'm running small, one-day computer based social media classes in September 2011 - Sydney, Melbourne and Brisbane. If you know someone who would like to do a more advanced class, please let them know! Laurel Papworth @SilkCharm
