Staff will talk:

Last week Virgin got a lot of publicity for firing ‘13 flight attendants for criticising the airline’s flight safety standards and describing its passengers as “chavs” on a social networking website’. (ZDNET)

Virgin on Facebook, BA on Facebook (apparently BA Customers are smelly and annoying), pilots on their forum – talking about who they have ferried around in their planes:

Who are your nicest Celebs?
“I have …

Cilla Black – she should be shot – quite possibly one of the most unpleasant individuals I have ever come across.”

Thank goodness it’s only the airline industry that is going to suffer from this. Not.

Soooo – how are your company’s internal Social Media Policies and Guidelines (try this post), training and workshops coming along? *insert Ad for uber-Laurel 1/2 day workshops* Christmas is going to be mayhem this year – all that time, all those social networks, what will your staff give you for Christmas? Heh.

 

eBay makes more money from it’s APIs than it does from onsite auctions. So does SaaS Salesforce. So does Amazon. Apparently RyanAir is choosing not to do that: Ryanair blocks ‘illegal’ bookings Ryanair is to cancel thousands of its own customers’ bookings after they were made through internet travel agents whose activities it says are illegal. The airline is targeting price comparison websites on which you can buy Ryanair flights without having to go directly to the Irish firm’s site. Ryanair says this is against its terms and conditions, and the technology used slows down its site for other users. Continue Reading…

 

Remember one of my mantras? Your staff are members of online social networks too? Hat tip to Steven Lewis at Zest: Irish blogger Damien Mulley complained on his blog about the service of his airline’s ground agent, Sky Handling Partner. In return someone at Sky Handling Partner allegedly signed Damien up for some gay dating websites. Now there’s an oopsie in the making… (front page of Digg already happened). I remember employing (accidentally!) a hacker back on 1995 who, upon being sacked and removed from the premises, signed me up for a million listservs. Bless. Once I tracked down the Continue Reading…

© 2011 Laurel Papworth Suffusion theme by Sayontan Sinha