Besides training and workshops, my company The Community Crew also provide these services:

Dealing with Negative Criticism: A Risk mitigation plan that ensures responsiveness to crisis management, develops responses to social media crisis scenarios, and a best practice approach. This has been developed over the last 20 years of managing online communities.

9 Step Social Media and Online Community Strategy: Development of a comprehensive social media strategy that leverages your current social media assets, client lists and digital strategies.

5 Step Campaigns: Social Media Campaign design and execution that is aligned with your organisation’s purpose and value systems and integrates your customers needs and values.

Social Media comms plans: Access our vast network of social media specialists in all industries and verticals to develop the best comms plan possible.

Social Media Audit: to review your existing social media assets and assess where you stand compared to your competitors, vendors, clients, staff, media and other influencers.

Social Media Policy/Guidelines: Development of a social media policy to detail the social media guidelines and best staff practices for the use of social media in representing the organisation in online communities.

Social media website: We will work with you to ensure your website with press room, blog, shopping baskets and so on are the leveraging socially-enabled tools to for increased stakeholder engagement.

Social Media Management: The Community Crew manages online communities, forums, blogs, wikis, Facebook Pages, Twitter and so on. Our ongoing Community management to initiate meaningful conversations and maintain results-focused interactions with identified stakeholders. We provide a conversation diary with content and conversations, as well as cleaning up comments and moderation.

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