Welcome to LaurelPapworth.com.

Laurel Papworth resides in Sydney Australia, and is passionate about social networks and the digital economy, Web 2.0/3.0 and virtual worlds, consumer engagement and staff empowerment through social media. During the last twenty years, Laurel has managed virtual world communities and forums and brings a depth and breadth of knowledge in the social networks space. She travelled to Saudi Arabia in 2008 to teach Arabic women how to use social media and blogging, has a patent on social network currencies, was the first trainer in Australia on social networks with her Web 2.0 for Marketing public course at the University of Sydney in 2005. Laurel is also a:

• facilitator who develops, teaches and evaluates practical courses on strategy, marketing, media, monetisation, building and managing forums, creating online buzz, integrating online community discussions and future directions of web 2.0.
• International strategist who works at an executive level to facilitate understanding of the impact of social networking on industry sectors.
• Top 100 Australian blogger focussing on online communities and social media marketing.
• commenter, regularly interviewed about social networks in international press and on Australian TV shows and Radio National, Vogue Australia, The Australian and the Fin Review, Sydney Morning Herald, Telegraph, and various magazines.
• Mentor on cross media projects for Australian Film, Television and Radio School.
• Mentor on social media marketing for the Australian Businesswomen’s Network.
• Educator teaching marketing, blogging, facebook, P.R. and advertising courses (University of Sydney) and Social Media subjects (Masters of Convergent Media, University of Western Sydney)
• Keynote speaker and workshop facilitator - teaching Arabic women how to blog in Saudi Arabia (I went to Jeddah for a week in March 2008)
• consultant with electronics, telecommunications, film and media, television, publishing, National, State and regional government, not for profits,
• Public speaker and presenter (usually with a practical workshop attached) - AIIA, WebDirections, TravelTech, No Vacancies, TourismFutures, P.R and Marketing (Sydney and Melbourne), RMIT Australian of the Year awards, EDNA, Walkley Journalism, Sydney Freelance Journalism, Mobile Monday Sydney, ad:tech Sydney, and overseas conventions.

For more information, please investigate the site, call her on 0432 684992 (+61 432 684992) or email her at lpapworth (at) gmail.com. If you are looking for Laurel’s blog - top 150 global Media and Marketing (Advertising Age) and top 100 Australia blog - please click through to silkcharm.blogspot.com.

Laurel has worked in telecommunications since 1984, virtual communities since 1989, and mobile services since 1993 and mobile content since 1999 and has a depth and breadth of knowledge of social networks that she uses in “the business of being social”.

This article is about the various social media monetization strategies and the powerpoint presentation (embedded) shows some case studies and examples, including social network size, the revenue streams, valuations and profits.

Click for full size of Revenues for Social Networks diagram.

REVENUE SOURCE: The X Axis (the horizontal one) is whether the money comes to you (you are the social network host or provider) from the members in the community or from external clients such as advertisers or sponsorship from companies.
REVENUE FLOW: The Y Axis (vertical one) asks if the money flows in a traditional way i.e. host simply sets a fee to members or external companies. Or whether its a Customer to Customer (C2C) or Business 2 Business (B2B) social network economy. Also known as a peer to peer economy. In these cases, the host gets a “clip of the sale” - a percentage for enabling the transactions to take place. Oh I should mention - B2C works as well. This is where the revenue generated traditionally, say from Advertising, is shared back to the member who uploads the content (creates the page). Like AdSense sharing back to the community.
QUADRANTS: Pretty well break up into

• member pays host.
• external companies pay host.
• host pays members,
• members pay members,

and ones that are hard to show on a chart -heh - such as

• external companies APIs directly empowering members to sell to other members user generated products on demand (e.g. CafePress)

So the list is:

• Donations - wikipedia needs about 4 mill each year. In March they got a donation of 3 million. Open Source has always worked this way. And Shareware. The new widgets that can be added to anything from blog posts to Facebook profiles to wordpress plugins will increase how we show gratitude and value from donated products and services.
• Joining fee (one-off), Pay as you go (each time or per minute), subscription (weekly or monthly) are fairly obvious. High subscription charges or joining fees offer a high barrier to entry and therefore can reflect luxury or exclusivity. Expect to see more. Blizzard have spent $200 million since 2004 (altogether, not yearly) on World of Warcraft and make $1.1 billion per year on their communities.
• Expansions and upgrades work mostly with ‘downloaded software’ based communities such as World of Warcraft ‘Burning Crusade’ expansion and the gazillion that came from Everquest and Ultima online communities. A way of refreshing content and charging for it. In 2D networks its more like to be a premium service (either one off fee or tiered subs).
• Merchandising of real life products through say, CafePress gives either the host or the member, or both, an opportunity to gain revenue from user customisable products on demand. Think of eBay but for new, user created products such as cups and t-shirts. Zazzle is a similar service - here’s the Zazzle Create A Product API.
• API based sales - eBay allowed members to trade on their own sites rather than forcing them to eBay to trade. Revenues increased by 86% for ebay. 40% of Salesforce revenue comes from external sites (API), not their own webite. $490 million per quarter comes from Amazon API, not visiting their site. Not bad. (Thank goodness for Progammable web)
• Along with Merchandising, empowering event management (Upcoming.org, Eventfull) and the taking of ticket purchase can lead to a clip of the ticket sale from the network back to the host.
• Online Events such as poker games that have an entry free or admission fee. These are viral spiked network activities.
• Freemium - sign up for free, get more if you pay tiered subscriptions. LinkedIn makes around $75 million - 100 million (2008). 1/4 of that is advertising, 3/4 tiered subscriptions including corporate services with jobsearch.
• SMS - offering other viral events (Idol SMS voting) or simply text messaging amongst members. Very profitable at the moment, in Australia, for a number of under the radar companies.
• Virtual Goods - 2 billion dollar industry in 2007. Gives Habbo a revenue of $17 per month from 10% of their members adding up to $200million per year . Collectible add a scarcity and (sometimes) a whole sub ecosystem to your virtual or real world products. Think Webkinz or some other fluffy pixel toys. Facebook gifts (only 250, 000 available!).
• Advertising - makes MySpace $2.17 per member per year. TechCrunch about $2.5 million revenue a year. Sucks when it is intrusive. Here’s an online video ad of the future for you

• Trial Affiliates - if you watch an ad, they give you a product for free or discounted, and the advertised company pays them. Also look at $uper Rewards - social network advertising affiliates that place ads in your Facebook games and earn you revenue. Mobwars makes $22k per day for the kids err developers that made it. $uper Rewards said that one (I think Facebook) application made $1million in a week.
• Virtual real estate - this will finally start to move as the Web3D takes off, Google Lively and the new layered social virtual worlds (avatars on standard web pages) are figuring it out but it’s already a nice earner for Linden Labs who make $4 million per month from Second Life real estate sales ($8m each month altogether). Here’s RocketOn showing how to customers use avatars to throw advertising around your webpages

• Revenue share is where the host gives the member a slice of advertising revenue. A la Foneros. User generated content sales can mean the host takes a clip. So too, auction of real world content - anything member to member. Peer to peer economies - host takes a clip of loans, jobs and other (non media) based economic activity between members. Peer to peer banking will be 10.6 billion dollar industry by next year (2009).
• Some networks make money by selling psychographic and demographic information. Market Intelligence may also be customer community discussions around a brand or product/service.

What did I miss?

Presentation has case studies, revenue, figures, and valuations for social network economies. (direct to slideshare powerpoint)

I won’t give you the whole presentation here - the slides are enough, and the podcast will be available - I hope - from WebDirections 08. But here are the key points I hope came through:

• Know your own value. One company charges for video uploads, another (Tube Mogul, YouTube) do it for free, another pays you (Metacafe). Pick a revenue stream, stick to it. If they are giving it away, you charge a fee and raise the entry barrier. Make it a luxury brand. We pay for what we value. Caveat: of course that won’t work for the majority of crappy Facebook wannabe networks.
• Follow the network’s values. Currency is a medium of exchange, a store of value, and a standard of value. We monetize where we add one of these values. Even donations simply shows a standard of value (we valued it $x amount).
• Watch for new industries. Virtual Goods was a 2 billion dollar industry in 2007, peer to peer banking will be a $10.6 billion dollar industry by next year. Don’t just focus on how much Linden Labs is making per minute on virtual goods in Second Life, look at the long tail (lots of small companies making small amounts).
• Watch the money - marketers are learning how to engage with networks for the soft returns (brand recall 5x higher in SNs, people return to your website 5x more often, stay 9x as long) but once companies figure out this can be a big revenue earner, everyone will be grabbing their slice of the pie.
• Allow for ecosystems. If you can open APIs, encourage external blogs and forums and wiki databases, and have members trading on eBay your pixel products, premium memberships or some other feature, you have got it made.

And don’t let me catch you saying there are no proven business models for social networks and social media. Heh.

Note: this was based on some presentations since 2005 on virtual world online community business models, adapted for 2D social networks. Where possible the statistcs are sourced directly from the company or their press release in various online press. Where it’s not, it’s hat tipped/linked.

EDIT: I will be adding stuff as we think of it. White Label should’ve been on here, as I’ve spoken on it before (you are the social network host, but you make it look like it belongs to the client). So should’ve franchising (There.com sold the engine to America’s Army). Prepaid cards and merchant sales. Not quite pixel products, but close. Exit strategies (flipping networks is a busy little industry) aren’t really revenue but still, it’s social media money…

Thanks to Gary Hayes of AFTRS LAMP who copied and uploaded it in two parts (YouTube takes videos in 10 minutes or less chunks).

1. Event: Saudi Arabia: Arab Women Creating Content

2. Journey to Jeddah - Day One

3. Journey to Jeddah - Day Two - Women and Identity

4. Journey to Jeddah - Day Three and Four

5. Women in Business: Behind the Veil

6. Jouney to Jeddah: Homeward Bound

All in all, an amazing trip.

• EdNA (education network Australia) Keynote July 29th
• MentorNet (Australian Businesswomen’s workshop) 3rd June
• University of Western Sydney, Keynote, June 2nd
• How to Blog (University of Sydney) May 31st
• Singapore workshops week May 24th
• Broken Hill public workshop, DSRD, May
• Kempsey public workshop, DSRD, May 20th
• Australian Film Television Radio School workshop, Hobart, May 10th
• Walkley Journalism Social Media Panel - May 6th
• Mobile Social Networks - Mobile Monday Sydney - May 5th
• Social Network Revenue, University of Western Sydney Masters Program, May 2
• RMIT Communicator of the Year, Melbourne, April 24th
• Facebook Blogs and Marketing April 4th
• Saudi Arabia: New Media Literacy March 14th (back March 23r)
• ad:tech (virtual worlds) Sydney March 12/13th
• How to build a social network (University of Sydney) March 7th
• P.R. and New Media Summit (keynote) March 4/5th
• Australian Film Television and Radio School Melbourne residential (AFTR’s LAMP) Feb 24th to 29th
• Web 2.0 - YouTube, blogs and Marketing (University of Sydney) Feb 8th

If you wish to know more about individual subjects that make up the Masters of Convergent Media or the social media subjects in Masters of Professional Journalism, please contact direct

Have your say on the top 1,000. …over at Bloggerati you can vote for who you think should be involved in the Summit. As Laurel Papworth has already observed “it probably won’t do anything but at least you feel like you had a say”. Anyway, you can vote here. — Peter Black’s Freedom to Differ

February 5th 2008

Course description:

Your consumer is spending a lot of time on Facebook and other online communities - find out how to build a social network around your products and services that will engage your customers and meet their needs. Successful corporate sites are now enabling visitors to talk to each other and contribute content using Web 2.0 tools. Benefits include people creating personal connections and maintaining relationships through your site, increasing the number of visitors and length of stay, brand recall and loyalty, and a decrease in technical and customer support. In this workshop we’ll explain how to build and maintain an online community around your business. We’ll examine the various types of social networks and discuss creating spaces for different types of connecting, then look at developing in-depth rules of engagement such as codes of conduct, FAQ, moderating member forums and chat rooms, and encouraging members to implement word of mouth to grow the network. This is not a technical course but a reasonable familiarity with blogs and forums will be assumed.

PDF of course here. See you there!

Course description:

You probably already know a little of YouTube, Flickr and del.icio.us. With this one-day course you’ll get a real taste of the marketing power of the new Web 2.0 services: blogs and wikis, user-generated content, citizen journalism and social software. We’ll look at case studies of customers creating ads and campaigns, how they distribute their content and how to monitor consumer discussions and reviews of your products. An interesting day spent exploring a dynamic and challenging area. No technical or prior knowledge required. (Download PDF with more information)

Currently FULL (waitlist) Find out more here at the University of Sydney Professional Development (Centre for Continuing Education)

Snippet of interview with Nick Hodges of Microsoft ON10.