44 Comments

  1. as an aside to the removal aspect, isn’t item #3 in the T&C a bit odd?

    3. Pages can only post content and information under the “everyone” setting.

    the current T&C is from Dec 21 yet it was only Nov 19 when they gave the ability to publish to fans in different locations & languages ( http://www.facebook.com/notes/facebook-pages/new-publish-to-fans-based-on-location-and-language/180817924821 ) . To do this, you change the setting from “everyone” to “custom”.

    Maybe they forgot to update item #3? Would be a shame if they got rid of the functionality. I work with a retail fan page that has shops in NZ & AU so I use it all the time to direct to the country specific url or tie to a country specific campaign.

    1. I use allfacebook and insidefacebook and those leaderboards. I have had a list for ages which I use in class and just update it every so often. But last week I sat down for a solid 6 or so hours and scanned page after page, looking for Australian names. Lots of brands don’t have Australia URL or in the name so you’d have to know that Cotton On or whatever is Australian to do it that way.

      The smart thing would be to throw a few hundred bucks at it and have a dev strip Australian pages from the API, if there is such a field as “country” or “location” (I’m sure there is).
      But manually scanning let me gain a sense of fan vs brand. Big names vs “I love my mum” pages. Duplicates (there must be 25 “Your facebook foto is hot but you are not” pages and about 8 “I love Australia” pages). And I wouldn’t have caught the removals if I had used a dev to automate things.

      I guess I’m saying that it wasn’t a waste of time and I can justify it… honest! 😛

  2. Oh thanks for that, facebook seriously is one pain in the ass that they don’t bother to communicate their changes to their users and if they do it’s barely comprehensible.
    It’s also an accessibility issue (stating the obvious here) that people who aren’t so internet savvy can not easily figure out their privacy settings.
    Kowalski´s last blog ..Freedom of Speech

    This comment was originally posted onHoyden About Town

  3. Mer problematiskt är just separationen och att Facebook helt enkelt skapar en mycket vag struktur vilket gör att det är svårt att veta var olika gränsdragningar går. Det som inte ens är med i det hela är deras "Causes" som komplicerar allt ännu mer.

    This comment was originally posted onFriendFeed

  4. I can see why they’ve done it in one way – it’s going to make life a lot harder for cybersadists to put up grotesque fan pages that mock someone else’s pain e.g. the Constance Stop Yer Cryin’ page. They could also well give “Official” Pages more tools for controlling the content posted on their Walls, because they want those pages to monetise themselves as long as it’s on FB’s terms and they get a cut.

    It’s just that, as usual, they just switch without notice and users have to like it or lump it. The blogger I linked to in the post, Laurel Papworth, emphasised that this is why, if one is using FB and Twitter etc as part of a branding strategy, they should just be spokes on your hub rather than your primary web platform.

    This comment was originally posted onHoyden About Town

  5. So…if you have an already established fan page – will Facebook let you easily convert it to a Community page? Why would anyone want to rebuild and start from scratch if they already have a large number of fans and tons of content on their fan page?

    Facebook #FAIL.

  6. Hi Laurel,
    I think a couple of your points here aren’t entirely valid.

    Months ago Twitter included the “Verified Accounts” stamp on genuine Twitter Accounts. It’s actually really useful to be able to seperate Offical Accounts from general audience Fan Pages.

    I think your point about Admins for Brands potentially being more spammy that interest groups is flawed, because you overlook the simple fact that if a brand is spammy online it will lose followers: and, for a brand, that means customers. A brand can’t afford to be spammy.

    It’s unfair to say Admins of either group will Spam; but rather Brands have more of a reason to communicate a message with a larger group of people, while ‘interest’ pages are about discussion on the page with each other: which still happens.

    Stating that that passionate fans build better fan pages than the marketing team of some of the products simply confuses the issue. I think you’re more often to find an official Facebook page that simply has no updates rather than spammy updates due to big businesses being hesitant to enter social media due to legal implications.

    The deletion of “Solve Horseback Riding Fears”; was simply an oversight on the part of Facebook in that they couldn’t define the difference between a ‘General Fan Page’ and a ‘Business Page’. But I notice now, within a week of the original post, “Solve Horseback Riding Fears” has been restored, by simply changing the title to “Solve Horseback Riding Fears by Jane Savoie”.

    However, “What about this poor lady, running a small horseriding business?” os not the case at all. Her site is one of the spammiest sites I’ve seen, and it’s not a small horseriding business: http://www.janesavoie.com/free/

    “Band Fags” is also competely restored.

    I don’t like the way Facebook changes their T + Cs, but I think the things they change with Privacy (like this: http://tcrn.ch/bbDQjq) are far more concerning than the fact that the Admins for “I Wish Music Played During Epic Moments of My Life and Not Just in Movies” can’t post something to all members.

    Yet I note that not two hours ago, members are still posting to the “I Wish Music Played During Epic Moments of My Life and Not Just in Movies” wall. So in the case of pages like these, what is being lost that the ability to message many members? Fans can still interact with each other.

    I think, sure, don’t put all your eggs in one basket with Facebook, but if you’re going to use it, keep on top of the T+Cs. Anyone who is seriously running their business from Facebook needs to understand that they’re limited to Facebook’s rules.

    I feel it’s important to point out that while the Hub-and-spoke model would be useful in regards to driving traffic for a site; there are other network models which would be more successful in creating community, conversation and culture – which is what a lot of brands would prefer to create in these spaces.

    Facebook could be clearer about what Community Pages mean in regards to moderation; but I don’t think the shift is necessarily a bad thing; nor have I seen any cases of anyone truly negatively affected who cannot approach Facebook to rectify a miscategorised page.

    1. Thanks for the indepth comment – I agree with what you are saying.
      I guess the point of my post is more strategy than case by case problem/solution. You just don’t want to get into a fight to re-install a page with Facebook because they removed admin access (not the ability to post). I suspect those that lose admin access might be given the ability/warning to move site to community pages, if the technology allows it. But then again they might not.
      I hate companies that change the rules. I want to follow the rules but how can I trust Facebook not to change ’em again later?

    2. Rach. Re Jane Savoie’s FB fan page, it’s restoration involved a fair bit more than simply changing the title. That was the final clincher. But before that, she messaged all her fans and plead with them to email Facebook and beg them to restore Jane’s admin rights. I notice some of them even set up a discussion thread on Zuckerberg’s own FB page hoping banging on the chief’s door might bring some restitution!

      All in all, an interesting case study.

  7. I’m the FB admin for about 12 fan pages and i really just wish they would set it up and leave it alone, it’s the flux back and forth that is killing it.

    Basically FB is far from ‘company friendly’.

    At the moment we have a FB fan pge for each of the http://www.LiveChatConcepts.com sites eg. one for http://www.LiveF1Chat.com and then a seperate one for http://www.LiveAFLchat.com etc etc.

    I appreciate our particular situation might be a little unique but not being able to manage these on a macro level is driving us nuts.

    Also expect us to ‘be end user responsive’ without providing us detailed analytics tools is just joke. Personally i cant wait for both FB and Twitter to start offering commercial accounts as then we cna put the onus on them to provide better services – at the moment it’s all care and no responsibility with them.

    Cheers,
    Dean

    1. Dean. Why expect FB to stay locked to its original UI? Geez, they haven’t even started to properly monetize the asset value inherent in their huge user base yet; who can blame them for tweaking stuff all over the shop? Wouldn’t you do that as a business person? It makes me laugh when 1000s of users jack up every time FB changes something. Just check their official blog to see what I mean.

      Laurel’s spot on – for goodness sake don’t build all your hopes on 3rd party sites. As always, huge US players like FB and a certain search giant will keep at it until they own us… if we let them. And the public IS stupid enough.

      BTW, I hit “Like” on your LiveAFLchat page, so only 3 more fans and you can grab a vanity for it 😉

  8. it is annoying facebook gave me a message saying to change my group to the new community page to get better promotion, more people and it said it would be better for us. so we did. now its annoying people can no longer share posts they see on facebook to our group. most annoying for us. there is no way to change it back to a normal group. which is what we really want.

    any ideas on how to do so. facebook themselves dont seem to answer such questions well not directly from what i noticed.

  9. bother it is annoying facebook gave me a message saying to change my group to the new community page to get better promotion, more people and it said it would be better for us. so we did. now its annoying people can no longer share posts they see on facebook to our group. most annoying for us. there is no way to change it back to a normal group. which is what we really want.
    any ideas on how to do so. facebook themselves dont seem to answer such questions well not directly from what i noticed.

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