In my 8 ways to deal with negative criticism in social media course, I outline the 8 ways to deal with trolls on Facebook and bad reviews in social media. You can ignore, educate, lawyer up, fight back, confess, own etc. (see social media chart at bottom of post). Each social media response comes with a positive and a negative possible response (and you’ll often get both). The confession step is fine – apologise away – but make sure you are not digging a bigger hole.
Social Media Australia
Looking for an advanced social media course in Sydney? Covering Facebook, Twitter, blogs, social media strategy writing for clients, step by step campaigns, measurement and analytics, and dealing with trolls and negative criticism on Facebook and other social media sites? Look no further! 🙂
Moving from representational democracy to direct democracy and using social media to choose where the taxes go… the future of government.
What is Neknominate? And Should we ask an American company (Facebook, Google) to censor Australians citizens that are doing stupid but not illegal stuff? If we hand our sovereignty over to Facebook and Google (I don’t include Twitter as they have already rolled over and made no attempt to protect our privacy), should we get pissy if Saudi, China and Korean Governments demand the same?
10 things you have to do to create a shitstorm online using social media like Facebook and Twitter and crowdsourced fundraising. Not even a little bit in jest… Gay Marriage Equality and Australian Government.
Social Media: CEOs of Twitter and Facebook regularly meet with political leaders worldwide – Prime Ministers’ of Japan, New Zealand, Russia, South Korea, and so on. But not Australia. Why not?
Australian CEOs are negligent in refusing to come to grips with Social Media, and their PR Media trainers are negligent in not training them to understand the impact of their communications in social networks.
I’m teaching a free webinar on Twitter for Australian Teachers – it’s on the PIL network for teachers and sponsored by Microsoft.