On 13th of September, 2011 I am  teaching a social media workshop in Singapore, AND presenting at a conference. If you want to know how to put out a social media press release, how to set up an online community monitoring station and how to measure social media, this workshop is for you! Details below and also the brochure and a discount coupon for 15% off! That’s not bad for a (full price) $399 workshop or even the full conference plus workshops. You can also download the Social Media PR Singapore brochure from Scribd.

Workshop B: Social Media Monitoring Tools and a Social Media Press Room

Why Attend

Been There? Done that? But results are not showing? What should have been done? Am I missing something?

  • learn how to build a social media newsroom for social media press releases (using free tools)  instead of sending out PDFs to journalists and bloggers.
  • develop a social media monitoring station to understand how and where people are talking about your business online
  • Understand how to measure the effectiveness of your press releases in Twitter and the blogosphere and social media marketing.

Benefits from this social media workshop

Analyse online sentiment and other metrics with your team to monitor and optimize your targeted message; while still able to measure your efforts systematically

PRESENTATION

On Wednesday 14th September, I will be speaking at 11:20am to 12 Noon on

How to Handle Negative Comments on Blogs and Facebook and Online Communities

  • Learn the 8 different options for dealing with negative comments in online communities
  • Understand the Pros and Cons of each option
  • Observe case studies of organisations that have sued, fought, ignored etc negative commenters
  • Learn why negative comments are more useful than positive ones and can help you grow your business

The wording is done by the local TUN team, so while it’s worded differently than Australian conferences, I think it’s clear to the Singaporeans!

Don’t forget to SCROLL the embedded PDfs below!

TUN 2nd Annual Online PR & Media Relations_2011

here’s your discount coupon!
TUN Speaker’s Priority Voucher, Ms. Papworth

 

Hoyts and social media – what do you do when someone names and shames publicly issues with your company, like this Twitter discussion I initiated about Hoyts Cinemas? An exercise for social media students and practitioners – what do you do when someone goes on a Twant (Twitter rant)? Use the diagram covered in  8 ways to deal with negative comments as background. (for my classes and anyone else who wants to play). Work in pairs or groups and figure out a strategy. If they are my tweets, no name. If others, their twitter name is in brackets. Factual: Dear Continue Reading…

 

Public relations agencies will shift from managing clients to managing communities. The community will rely on them to bring them deals, and trial products, and fun campaigns. The PR people will embrace and love their new “client” and do great deals for them with Companies. PR people will enjoy this very much. And they’ll be happier and smilier for it. Heh.

 

BP haven’t consulted the rest of the world on solutions for Deepwater Horizon Oil Spill. And there are a lot of innovation crowdsourced communities online. I checked: none had a project to find a solution for the oil spill. Some individual bloggers have gone ahead and asked their readers for a Oil Spill solution –  and got a variety of answers from readers – but apparently BP aren’t listening. Perhaps BP might want to  understand that by simply posting the need for a solution on a crowdsourced website, putting up a reward, and using a small part of their PR Continue Reading…

 

PR people need to be careful how they frame an invite to a blogger press event. This social media invite sent to Fashionista highlights some of the issues of running blogger only events. I was recently told by a P.R. person that I “had” to come to a Blogger Preview because it was the first one in Australia. When I pointed out I had been invited to them for a number of years now, she was shocked and insisted that this was new -  Bloggers Only. No Journalists. When I said out that I preferred to socially network with a Continue Reading…

 

If you are looking to download Social Media and PR Crisis Communication courseware for your workshops, it’s here.  I’m watching 4 Corners program on the Marysville bushfires. It’s so upsetting that I’m tearing up. But more than that I’m cross – the poor warning systems is disgusting. Stuff like the sirens to call the firefighters aren’t used (they have pagers now) so the residents had no clanging bells, no sirens to warn them. Background radio had no siren or loud noises to call people to attention. And the websites for various emergency services, local radio station websites were overloaded with Continue Reading…

 

Managing staff who participate in social networks. This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government, Corporates, Not for Profits  are handling the fact that their staff are members of social networks too. I once had to step in to calm down a forum that was off the charts with negativity and general unpleasant comments. To be even heard, I started Continue Reading…

 

Courseware for Social Media Workshops I’m going to gradually, as time permits, migrate all my courseware across to the new format, offer it for free download under Creative Commons for download (lulu or scribd), or physical colour workbooks via publish on demand Lulu (http://stores.lulu.com/laurelpapworth) . WARNING: I’ve ordered the new format printed workbook from Lulu but I need to check formatting, make sure fonts etc haven’t gone mad. Check back here – I’ll remove the warning in 3 days when the workbook arrives.  By the way, the converting, uploading and distributing of this content for free would go faster if I Continue Reading…

 

For Public Relations who are concerned about Crisis Communication in Social Networks and are responsible for Social Media Training across the organisation. (40 Social Media Staff Guidelines here) Facebook banned in the workplace? LinkedIn blocked because it’s an excellent jobsearch tool? Busy finding proxies to access Twitter? Using the company’s mobile phone to watch YouTube videos? You need my Uber Special, Six Shot, Magic Elixir Solution. Yep Truly. Here’s what I suggest. ONE: BUSINESS ARGUMENTS for why SOCIAL NETWORKS aren’t CUSTOMER COMMUNITIES Approach the directors or IT dictators and ask why social media is blocked. Get all the reasons. They Continue Reading…

 

Satirical cartoon- even wouldbe bank robbers need social media training from PR. I will be in Singapore 31 March – 1 April teaching a 2 day course: Understanding and Implementing Social Media into Your Crisis Management Strategy When advice needs to flow quickly from group to group, social networks are critical in the dissemination of information. Understanding the social media Government’s worldwide have used, social media such as Faceboook, blogs, wikis and MySpace to keep affected regions uptodate on the latest news on everything from earthquakes to equine flu. Companies are using social networks to monitor crisis with branding in Continue Reading…

 

Sydney Event: Tuesday and Wednesday next week. Read the full program but the speakers are: Brian Giesen, Digital Specialist, Ogilvy PR 360 Digital Influence Australia Graeme Wood, Founder and Executive Director, Wotif.com Mia Garlick, Assistant Secretary, Department of Broadband Communications and the Digital Economy Francisco Cordero, General Manager, Bebo Andrew Cordwell, Director of Sales, Fox Interactive Media, Australia and New Zealand Brian Giesen, Digital Specialist, Ogilvy PR 360 Digital Influence Australia Paul McKeon, Director of Communications, Deacons Steven Noble, Senior Analyst, Forrester Research Inc Walter Jennings, Founder, Perception Counsel Nick Hodge, Professional Geek, Microsoft Vanessa Stoykov, CEO, Evolution Media Geoffrey Continue Reading…

 

Is it gauche to blog our tweets? Probably but still – look at this: So I responded with: I didn’t think anything of it but then came back a few hours later to see – based on the keyword I had used “lost” this: If you go to the tweet, you’ll see that the “in reply to SilkCharm” takes you to my “lost” statement. Anyway my responses were (tired of screenshots): @wibbler I tweeted about the horrible deaths of so many Australians in bushfires, and you auto-tweet about the TV show LOST? GRRR. BLOCKED. (link) @wibbler The thought of you Continue Reading…

 

(nearly 100) Here’s a list of journalists from Australian (mostly mainstream, some New Zealanders) media who have embraced, indeed are head over heels, in love with Twitter. Let’s sit here and watch them. Quis custodiet ipsos custodes. Who watches the watchers themselves? By the way, the first social networking book I ever read was The Republic by Plato, mashing’up and misquoting Socrates. So, children, follow Homo Journalis in his natural habitat. Sssh now. We don’t want to frighten them away, do we? Tip: I put a description in the Title tag so hover your arrow over their name. Name Followers Following Updates Grader GaryHayes Laurel Continue Reading…

 

From Scobleizer TV Lots of interesting content in here. I’m particularly taken with their – admittedly a bit fluffy – overview of social currency and the value of a large following vs reach vs velocity to PR and influence measurers. But the part I keep thinking about, is the first bit. The discussion on why companies will be looking at social media in an economic downturn. I think that once companies realise that they can gain 5x brand recall, drop 1/4 customer/technical support costs, and so on and so forth, the economy will force them to take some baby steps Continue Reading…

 

CORRECT DATES I’m heading to Singapore this weekend, for a week. I’ll be teaching THREE seperate public courses, so if you are in Singapore – or can talk the boss into an overseas trip, heh – this is what we’ll be doing: Wednesday 29th October 2008: Education and Teachers and Online CommunitiesUnderstanding Web 2.0 and Web 3.0 for Teacher – what are the students doing online with creativity and knowledge? dangers and opportunities, resources for teachers and good sites, blogs, wikis (still taking suggestions, blog readers!) and the way forward including a teacher online community for teacher to teacher (p2p)support. Continue Reading…

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