I occasionally see a campaign that I think is important but I can see they aren’t going around it the right way. Like this Spot.US cyclist story. Spot.Us is a site where journalists can post up that they want to write a story, what the story is about, and then the community funds it. It’s like Kickstarter but for journalists. The problem is, you can’t just put your social object up on a social media site and hope people will find it.  In the case of the story “crash puts cyclist in a coma” below, there’s a few things missing. But first:

Bottom Left, Cyclist Story

A woman gets run over by a car:

Around 10:30 on the morning of May 22, Jan Morgan was biking a stretch of State Highway 50 just a couple hours north of Jackson, Mississippi, when Robbie Norton, driving at 55 miles per hour, struck her from behind and carried her 200 feet before coming to a stop.

The journalist wants to raise money for:

I’ve been working on the research and reporting for this story since October, and am currently planning a reporting trip to Mississippi.The Oxford American, a national magazine award winner in 2004, plans to publish the piece. The story will focus on the accident itself and Jan’s recovery, the movement now afoot in Mississippi to amend the state’s three-foot law to include harsher penalties for drivers who violate the rule and cause serious injury or death to cyclists, and why the Morgans feel like the state court system has failed to bring true justice. In addition, the article will examine trends in cycling laws throughout the South, as well as efforts in several cities to improve conditions and safety for cyclists. Feel free to e-mail me with questions at andrew@andrewzaleski.com.

So far this amount has been raised: 

528.18 credits. Now Spot.Us doesn’t explain anywhere what that is worth and their video system halts when I try to review the FAQ videos. But let’s say it’s a credit for a dollar. Raising a $1400 bucks of which $528 has been raised. They are also looking for Talent donors – people to sift through documents and take photos etc. Nine donors so far…

What would YOU do to improve this social media campaign?

I can see a number of issues. Spot.us is not a very well developed site… Facebook share or Tweet this buttons are really basic and almost hidden, even their own videos are on their own site, not YouTube so I can’t embed them here. The @spotus on twitter account gets about 3 clicks for each promotional link. Maybe the journalist should move onto Kickstarter? Also, there doesn’t seem to be any Influencer seeding happening – shouldn’t the cyclists be getting behind this? And a tonne of other points. But. What about YOU? What would YOU do to improve this campaign, get more volunteers, more funds and more awareness? Lemme know.

If you like this “solve the social media mystery” type of post, I can do post up some more. We should also have a prize. What would you like to win? Make it cheap and cheerful! :P

 

There are a few pitfalls in social media and definitely one of them is to try and force conversations around “finish my sentence….” games. It never ends well – either ignored or turned vile. Here’s some tips and warnings for beginner online community managers.  Why do companies insist on doing dodgy “campaigns”? We call them community events, or viral spiked activities in online communities. Dodgy meaning completely unrelated to the community values or to the company brand message. Finish this sentence… here are the gaffes QANTASAIRWAYS: ”To enter tell us ‘What is your dream luxury inflight experience? (Be creative!) Answer must Continue Reading…

 

How do you respond to a negative comment in an online community,  on Facebook? Shut the Page down, ban the commenter, suck up to them? How about a bitchy tweet on Twitter? Fight with them? Ignore them? Promise to do better? Many social media guidelines have a one-size-fits-all approach when it comes to addressing negative criticism in social networks, but assessing the situation and the potential positive vs negative outcomes of responses is a skill that comes from experience. PS:  Your marketing intern may not have that skill!

 

It’s a mistake when companies use social media to gain email addresses to do spam email marketing campaigns. No really, it is. Business realities? Don’t kid yourself…. A while ago, I joined a Ford Facebook campaign. You entered your name and contact details on Facebook to become a social media reviewer – get the car for the summer, write reviews on it etc. I entered the competition, I tweeted about my old Toyota Feroza breaking down (as a “hint hint”) and never heard another word back. Nothing, nada I don’t even know who won or why. Not a sausage back. Continue Reading…

 

Just a quick one, posting up of a press release, really. But important news – not the first time we’ve seen this but it’s been ages since say, the Pepsi announcement. Hat tip @inspiredadvntrs InspiredAdventures who kindly gave me the heads up : Jetstar has announced it will direct 40% of its marketing budget to social media. “We’ve conducted some very successful marketing and PR campaigns via social media in the past 18 months, including YouTube and Twitter, and the response has been phenomenal,” said David May, Jetstar’s head of marketing. May explained the increased costs of traditional media when compared Continue Reading…

 

Where ever people congregate together, yes even in social networks and online communities, there will be scammers and unethical marketers. Here’s one – join the Facebook Fanpage and be given an iPad to test. I guess there are a number of differences today. One is that when we are fools, taken in by the scam, a journogger (journalist that raids social media for linkbait stories) or some other party could go through the 335,000 fans and name and shame anyone he or she recognises – social media experts, politicians, other journalists. We no longer learn our lesson in private but Continue Reading…

 

I tried to join Marcom Professional community but – and there was no warning, it was after I filled in the form – they require an email address of someone I know on the site. Well I know a bunch of people on there, and tried about EIGHT email addresses, but none of them worked. So sorry, Brian, Trevor, Walter et al. you get to remain a boys club. The About page is really poor as well – in the section that should be the personality or voice of the site is: MarCom Professional is designed and hosted by a Continue Reading…

 

Marketing Magazine name Industry Head of Social Media for Australia. What is an Industry? What is an Influencer? What commodity does social media create, to make an industry? Kate Kendall (@KateKendall) from Marketing Magazine approached me a little while ago to write a piece on the “state of the social media industry”. I hunkered down and tried to figure out what I’ve seen change since returning to Australia in 2005 and it’s now been published in the 2010 Media Survival Guide. The Media Survival Guide has a bunch of sections with pieces from Industry Head, a panel, case study, future Continue Reading…

 

I always thought Beacon would work, it was just a bit too soon for some of the older bloggers, who kicked up a stink that Beacon couldn’t be turned off and the default option was “on”.  Facebook, for a long time, didn’t remove it completely, they reset the default to private. Anyway, what was Beacon? Well, it put in your newsfeed when you bought something at eBay or Amazon or whatever. Superb if you did a great deal on a Louis Vuitton classic handbag on eBay, less good if you are buying “Herpes and You” on Amazon or porn at Continue Reading…

 

How to build a social media marketing campaign in 5 steps – one day handson course, this is the prelim 30 min powerpoint presentation and diagram.

 

What are the attributes of social media marketing campaigns, run within a community?

 

In Australia, which is best – traditional agencies doing social vs social media consultancies? What is the marketing mix – online, offline, direct, TV, social – that is optimum for brands? Note for overseas readers: Tony Thomas runs a small agency The Population specializing in social media marketing). I saw Tony Thomas’ letter in B&T while moseying around a Bondi Newsagency. He reprinted it on his blog: “Social media will replace all other forms of media within the next 5 years by making them appear irrelevant to today’s changing media consumer.” I have one word in response to this statement: Continue Reading…

 

Who are Australia’s top marketing and media bloggers? Not decided by the local BlogMafia -heh – but internationally recognised and independently evaluated? This is the list. Again. Six months on. My original blog post, exactly six months ago. Where are we up to? For Lee Hopkins, who asked today on Twitter about getting access to an updated Top Marketing and Media bloggers list for Australia. As you can see, their ranking in Australia is left column, then the blog name, their ranking in August last year, their ranking today, and for fun, their Twitter ID if I have it handy. Continue Reading…

 

Best social media campaigns, well, my favourite case studies anyway. Michael Watkins over at Mudo Media isn’t impressed. He thinks -via Digital Ministry – that social media strategists are all talk and no media. Is he right? Probably. But irrespective of whether anyone is actually hiring consultants, employing traditional agencies or just dumping it on the junior Gen Y to get it all happening, it is happening in Australia. My fave ones so far: GOVERNMENT SOCIAL MEDIA: Future of Melbourne is excellent. Engagement is not using YouTube as a broadcast medium (shove up a video of Ruddles and ignore it) Continue Reading…

 

I’ve been meaning to write this post forever. It really annoys me when people turn off comments, still call it a blog (not ‘a website with an easy to update article engine‘) and then waffle on about “engagement”. Take Seth Godin for example: Why I don’t have comments Judging from the response to my last post, some of my readers are itching to find a comment field on my posts from now on. I can’t do that for you, alas, and I thought I’d tell you why. I think comments are terrific, and they are the key attraction for some Continue Reading…

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