Australia Sharepoint Conference June 16/17 2010

 Enterprise 2.0, Online Communities, social media, Social Media Australia, social networks  15 Responses »
May 242010
 

Interesting. I mentioned on Twitter that I would like to go to Australia Sharepoint Conference but can’t justify the price of the ticket (not core business for me). So Kerriann contacted me on LinkedIn (not Twitter) and offered me a ticket. Cool. I’m going and so is my mate Jodie Miners aka JodieM. You can follow Sharepoint Conference on @AUSharepoint

What is Sharepoint and why do I want to go?

Many many students of mine over the years have mentioned Sharepoint as their internal, enterprise based intranet service with collaboration features. Continue reading »

 Posted by Laurel Papworth at 3:17 pm  Tagged with: , , , , , , , , , , ,

Social Intranet: Open Atrium social network for internal use

 Enterprise 2.0, Online Communities, social networks  24 Responses »
Apr 282010
 

I’m about to install and muck around with Open Atrium as an social network intranet product for a client. It’s based on social networking software Drupal, and is free to download: Open Atrium is completely customizable. If you want a feature that’s not on that list, you can add it yourself. Read the documentation, specifically the How to Build a Feature section, to find out how to do it. Blog: A classic blog for each group that has commenting, file attachments on both the post and comments, and granular notifications. Calendar: A calendar that lets you quickly add events, suck in iCal Continue Reading…

 Posted by Laurel Papworth at 10:19 am  Tagged with: , , , , , ,

Social Media Guidelines: CEO on Facebook Twitter sued

 blogs, Enterprise 2.0, Facebook, Online Communities, social media, social networks  13 Responses »
Sep 242009
 

Pizza Kitchen are sued for trashing a marketing company while on Facebook and Twitter. Social media staff guidelines FTW!

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Avon Calling: Cloud Computing Social Networks

 Enterprise 2.0, Online Communities, social media, social networks, web 2.0  11 Responses »
Jun 082009
 

Avon use cloud computing to create a social network of salespeople.

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ABC Radio: Nightlife with Tony Delroy and me

 Enterprise 2.0, Online Communities, press, social media, social networks  24 Responses »
May 252009
 

I will be on Nightlife on ABC Radio this THURSDAY night from 10pm. PODCAST: Download from ABC (might have to right click?) Nightlife… with Tony Delroy Nightlife with Tony Delroy is eclectic and companionable talk radio at its best. From the cult quiz The Challenge to news, current affairs, advice and stimulating chat with guests from around Australia and the world; there’s a lot to keep you awake into the smaller hours. Human and family issues, spiritual questions, inspiring stories, talks by best-selling authors, and experts in science, computers, finance and health are all part of the mix, as well as Continue Reading…

 Posted by Laurel Papworth at 2:39 pm  Tagged with: , , , , , , , , ,

List of Top Enterprise 2.0 Apps at CeBIT Australia

 Enterprise 2.0, Event, Featured, Online Communities, social media, Social Media Australia, social networks, web 2.0  12 Responses »
May 122009
 

Was on a panel today, at Cebit 2009 at Darling Harbor, Sydney.  You might like part two where I showed a list of Enterprise 2.0 tools and “built a company” from them. In 15 minutes.  FredCavazza.net for social enterprise layout Prosper.com for peer to peer loan for startup TheFunded.com for checking out your Venture Capitalists (I’m a paid member) InvoicePlace for invoicing in the cloud Twitter.com/BigPondTeam running customer service in social networks Yammer.com - Twitter wannabe for Enterprise ThoughtFarmer - cool enterprise Directory for sociability API stuff eBay, Amazon, Salesforce – I’d open up my products for devs to create widgets and apps and to the customer Continue Reading…

 Posted by Laurel Papworth at 9:42 pm  Tagged with: , , , , , , , , , , , , , , , , , , , , , , ,

Behavior Guidelines: Unblocking Social Media at the Firewall

 Corporate, Enterprise 2.0, Featured, Online Communities, public relations, social networks  16 Responses »
Apr 062009
 

For Public Relations who are concerned about Crisis Communication in Social Networks and are responsible for Social Media Training across the organisation. (40 Social Media Staff Guidelines here) Facebook banned in the workplace? LinkedIn blocked because it’s an excellent jobsearch tool? Busy finding proxies to access Twitter? Using the company’s mobile phone to watch YouTube videos? You need my Uber Special, Six Shot, Magic Elixir Solution. Yep Truly. Here’s what I suggest. ONE: BUSINESS ARGUMENTS for why SOCIAL NETWORKS aren’t CUSTOMER COMMUNITIES Approach the directors or IT dictators and ask why social media is blocked. Get all the reasons. They Continue Reading…

 Posted by Laurel Papworth at 10:40 pm  Tagged with: , , , , , , , , , , , , , , , , , , ,

Australia Enterprise: list of business online communities

 Enterprise 2.0, Featured, Jobs, Online Communities, social media, Social Media Australia, social networks  30 Responses »
Mar 102009
 

A “top list” of social networks and online communities for business and corporate. Not blogs – they must have community features of many-to-many discussions, leaders, UGC etc.  Here’s my Australian list: Aussie Innovation – drupal site with forums and so on. Aussie Tycoon – vBulletin forum for entrepreneurs Australian Businesswomen’s Network – run mentoring programs (private community). Australian Business Forum – have a forum, tumbleweed territory – John Rashleigh, Chairman Australian Investment Network – Connecting Entrepreneurs with Angel Investors investors can list Australian Women Online – supporting women in business Flying Solo – tagline: Loving your own company. Australia’s community Continue Reading…

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Facebook: Banned at work

 Corporate, Enterprise 2.0, Facebook, Online Communities, Social Media Australia, social networks  20 Responses »
Feb 232009
 

A press release I did through Porter Novelli/3 Mobile got picked up in Queensland: Facebook and other social sites banned by many bosses AUSTRALIAN bosses are more straitlaced than their European counterparts when it comes to allowing access to social networking websites. An online survey of 1000 Australian employees found 55 per cent said their boss had banned sites such as Facebook and MySpace. This compared with similar bans on 20 per cent of workers in Britain, 12 per cent in France, 11 per cent in Spain, 10 per cent in Germany and 6 per cent in Italy. The online poll, by 3 Mobile Australia last Continue Reading…

 Posted by Laurel Papworth at 6:24 pm  Tagged with: , , , , , , , , , ,

Main blogs for your industry

 blogs, Enterprise 2.0, Online Communities  5 Responses »
Jan 302009
 

One of those dumbass things you notice – Blizzard, makers of World of Warcraft does not have RSS turned on their official press release/media site. This means that instead of being able to subscribe to their news in say my.yahoo or igoogle, you have to go to the site and check for new news. None there? Try back again tomorrow, and tomorrow and tomorrow. I’m always coming across companies not having RSS turned on their press releases – gosh, most of them publish a PDF file, and expect you to open it. But does one expect it from a MMORPG Continue Reading…

 Posted by Laurel Papworth at 8:55 pm  Tagged with: , , , , ,

Australia 2009: ZDNet Predictions

 Enterprise 2.0, Featured, Online Communities, press, social media, Social Media Australia, social networks  1 Response »
Jan 232009
 

Neerav and I were asked, amongst others for our predictions on 2009. Technology, social media, computing, enterprise etc. Giant Aussie 2009 predictions round-up Carlton Taya Avaya South Pacific MD Craig Scroggie Symantec A/NZ MD Chris Disspain auDA CEO David Jackman Pronto Software MD Deena Shiff Telstra Business group MD Dereck Daymond Sybase A/NZ MD Doug Farber salesforce.com APAC VP operations Geoffrey Dirago Attain IT GM Gerard Florian Dimension Data Australia CTO Greg Spears Vodafone spokesperson James Turner IBRS analyst Joe Kremer Dell Australia MD Kevin McIsaac IBRS analyst Laurel Papworth social networks strategist (ME!) Mark Phibbs Adobe APAC marketing director Continue Reading…

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Facebook: Virgin Atlantic firing staff

 Corporate, Enterprise 2.0, Facebook, Online Communities, social media, social networks, web 2.0  5 Responses »
Nov 102008
 

Staff will talk: Last week Virgin got a lot of publicity for firing ‘13 flight attendants for criticising the airline’s flight safety standards and describing its passengers as “chavs” on a social networking website’. (ZDNET) Virgin on Facebook, BA on Facebook (apparently BA Customers are smelly and annoying), pilots on their forum – talking about who they have ferried around in their planes: Who are your nicest Celebs?“I have … Cilla Black – she should be shot – quite possibly one of the most unpleasant individuals I have ever come across.” Thank goodness it’s only the airline industry that is Continue Reading…

 Posted by Laurel Papworth at 5:01 pm  Tagged with: , , , , , , , , , , , ,

NAB Ubank Social Media Mess

 Corporate, Enterprise 2.0, Marketing, Online Communities, social media, Social Media Australia, social networks  7 Responses »
Oct 132008
 

AUSTRALIA: Which of you guys are advising NAB Bank on social media? Cos whoever you are, you are making a real friggin’ mess of it, and you make it worse for all of us! First there was the spam comments on blog fiasco – read Duncan Riley’s take on it all. Then there’s the faux community on UBank saying how great UBank (NAB funded) is. Pulling negative comments, promoting their own fake positive ones. Then there’s FRANK who comes in from a NAB address and denies he is a bank employee while trolling Cheryl’s blog. So, here’s the guidelines that Continue Reading…

 Posted by Laurel Papworth at 8:45 pm  Tagged with: , , , , , , , , , , , , , , , ,

Online Community is Customer Service

 Corporate, Enterprise 2.0, Featured, Online Communities, social media, social networks, web 2.0  21 Responses »
Sep 262008
 

Customer Service – not Marketing, not P.R., not anyone else – should be handling the online community relationship with your customers. Or, if you have a technical product/service, it’s technical support, or helpdesk. Surely that’s obvious? Yes? No?I laid out different community manager roles in this post, and have talked about customer service running social networks before, but it bears explaining in more detail. Marketing are trained to observe the customer. Not the individuals but the demographic. When was the last time a marketing person got back to a focus group member and told them how they were going to Continue Reading…

 Posted by Laurel Papworth at 6:08 pm  Tagged with: , , , , , , , , , , , , , , , , , , ,

Yammer – Corporate Twitter in Enterprise 2.0

 Corporate, Enterprise 2.0, social networks, Twitter  2 Responses »
Sep 112008
 

If you read my last but one post, you ‘ll have read the list of Australian CEOs that Twitter. Here’s a corporate version of Twitter called Yammer: What’s happening at your company?Share status updates with your co-workers. Your Network Yammer is a tool used to communicate, share, and stay in touch with others in your organization through the exchange of short frequent messages. These messages are aggregated into a feed that is private to your network. Only others with confirmed email addresses from your organization can view and post messages to your feed. Your Yammer network name is the hostname Continue Reading…

 Posted by Laurel Papworth at 5:18 am  Tagged with: ,
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