Quick question:
What are those fields for? I’ve tried reloading the page and no text comes in. Any guesses?
Why would Qantas have such poor usability of their site o.O
By the way, it might look like I whinge about Qantas all the time – and I do – but it’s because I fly them all the time. In fact, just made Silver qantas club member. Yay! We whine about what we know, and use. To be ignored is a bigger evil, in social media, no?
Laurel has been creating and managing virtual communities for 20 years, teaching social media for the last 5 years and was named Industry Head, Social Media by Marketing Magazine (Australia) in 2010.
Forbes Magazine named her in the 50 Most Powerful Social Media Influencers in 2012 and she is also listed in the 100 Most Powerful Women on Twitter, as well as Number #12 AdAge Marketing and Media blog (Australia). More on the About page if interested.
I'm running small, one-day computer based social media classes in September 2011 - Sydney, Melbourne and Brisbane. If you know someone who would like to do a more advanced class, please let them know! Laurel Papworth @SilkCharm
Hey Laurel,
I think that’s a JavaScript problem specific to your browser – you’re seeing the wrong text boxes too (you only get ‘booking reference’ and ‘last name’ for online check in). That said, when this works normally, the usability is still so-so.
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Im attempting to book a return ticket from alice springs to Cairns in August, Only getting international information…. or a blank box when attempting to state flight info “from” and “to”… What am i doing wrong???